Admitting Representative

MyMichigan Health•Mount Pleasant, MI

2d•Onsite

About The Position

The Admitting Representative is responsible for registering new patients, obtaining necessary information, functioning as the medical center's operator and physician answering service, and performing general clerical duties. This role also involves maintaining department files and records, managing the physician on-call schedule, assigning beds, and acting as a patient advocate. Proficiency in Microsoft Windows is required, and employees may need to participate in further learning opportunities.

Requirements

High School Diploma or GED
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to bloodborne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

Responsibilities

Completes registration of incoming patients.
Know insurances and how they interact with one another. Know basic reimbursement and ability to explain it to the public.
Performs duties of the physician answering service.
Maintains appropriate files and records.
Functions as the hospital operator.
Performs general department clerical duties.
Know requirements for consent for treatment and knowledge of guardianship as well as Mental Health Consent.
Ability to handle effectively multiple tasks simultaneously.
Appropriately maintains department and physician on-call schedule.
Respond appropriate to alarms located at switchboard.
Appropriately assign beds and works closely with nursing and accurate census at any given time.
Participates and attends meetings as required.
Accurate and complete demographic information is obtained to ensure integrity of data base.
Acts as a patient advocate, crossing multi-disciplinary lines to meet patient needs.
Give activity report to next shift of on call changes, situations in ER, House Manager, etc.
Demonstrates competency in Infection Prevention and Control Practices and Policies.
Other duties as assigned.
Demonstrates competency in Microsoft® Windows.