Admitting Representative - Inpatient Registration
About The Position
At UVA Health, Admitting team members shape the patient experience in the moments that matter most: when a patient arrives to the hospital for care. In today’s healthcare environment, patient registration is clinical in its own way: it requires precision, empathy, and calm execution under pressure. If you take pride in getting the details right, supporting care teams, and making every interaction feel human, this role stands out. At UVA Health, you will join a community known for professionalism, accountability, and a shared commitment to excellence for patients and families. The Role: As an Admitting Rep handling Inpatient Registration you are a key member of the team responsible for the accuracy, flow, and professionalism of the patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring registration and check-in steps are completed thoughtfully, correctly, and on time.
Requirements
- High School Graduate or Equivalent.
- Customer service experience preferred.
- Experience: Preferred not required.
- Licensure: None required.
Nice To Haves
- Customer service experience preferred.
Responsibilities
- Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
- Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
- Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
- Complete visit documentation activities accurately and within expected timeframes.
- Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
- Provide patients with paper and electronic tools required by clinical teams to help the visit run smoothly.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
