Admitting/Registration Clerk, Full-time

Hopedale Medical Complex•Hopedale, IL

19h•$16 - $18

About The Position

The Admitting/Registration Clerk is a patient's first point of contact at the hospital. Must be able to handle the duties of both a receptionist and medical secretary, signing in people and handling their personal information. Admitting/Registration Clerk particularly need the skills to collect and organize information to keep the flow of patients running smoothly.

Requirements

High school diploma or the equivalent
Strong telephone communication skills, often in stressful situations
Ability to analyze and solve problems
Proficiency with personal computers and Microsoft Office Suite
Good verbal and written communication skills
Ability to work independently with only general supervision
Flexibility, organizational skills, and ability to function well under stress

Nice To Haves

Some college coursework
Knowledge of basic insurance procedures and documentation of third-party medical insurance payers
Experience in medical office reception
Knowledge of medical terminology
The ability to type 35-45 wpm

Responsibilities

Greet all patients and answer all incoming phone calls, promoting quality customer service.
Record patient demographic information, insurance, and billing information into the CPSI computer system; research missing information and obtain signatures on required forms.
Counsel patients and families regarding financial issues such as insurance.
Provide information to the patient/representative about billing, complaint process, patient rights and visiting hours. Distribute hospital specific literature.
Collect and record payments and/or forward information to the Patient Accounts Department personnel.
Maintain orders sent to the hospital by referring offices.
Compile an estimate of patient payment responsibility for their services and communicate this information to the patient.
Is familiar with the HMC payment policies and various options for payment and the financial assistance program.
Screen calls to ascertain nature and urgency of inquiry.
Keep the waiting area orderly throughout the day.
Order and maintain supplies as required.
Treat patients and their families with respect and dignity.
Ensure confidentiality of patients' information
Performs other related work as required or requested.