Admitting Clerk

Hamilton Health Sciences • Hamilton, ON

3h

About The Position

The incumbent will be responsible for interviewing and registering patients using EPIC software following the HHS Registration Manual %26 Industry Standards to initiate and maintain an accurate data base that is used by many departments hospital wide to assist in the provision of quality care for all. Will be responsible for Bed Booking as per position requirements; maintaining the Central Bed Registry, implementing the Bed Management Guidelines; facilitating patient placement for ER, regional partners and nursing units. Completes and maintains accurate statistical collection for external partners that provides a regional bed picture and facilitates funding. Will assist with way finding and general inquires from our patients/customers. The incumbent will have demonstrated customer service attributes, such as active listening, empathy and courtesy, and a team player.

Requirements

• Grade 12 or equivalent
• Medical terminology certificate
• Keyboard proficiency (40-45 wpm)
• Accurate computer data entry skills
• Proficient in MS Word, Excel and Outlook
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Ability to prioritize workload
• Ability to function independently in a busy environment
• Problem solving skills
• Critical thinking skills
• Organizational skills
• Ability to work independently as well as within a multidisciplinary team
• Excellent customer service skills
• Service recovery skills
• Ability to diplomatically respond to inquiries from staff, patients, family members and physicians
• Ability to respond to change management

Nice To Haves

• Medical Administration diploma from a recognized college

Responsibilities

• Interviewing and registering patients using EPIC software
• Initiating and maintaining an accurate patient database
• Bed Booking as per position requirements
• Maintaining the Central Bed Registry
• Implementing Bed Management Guidelines
• Facilitating patient placement for ER, regional partners, and nursing units
• Completing and maintaining accurate statistical collection for external partners
• Assisting with way finding and general inquiries

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED