Admitting Clerk ER (PRN)

Ohio County Healthcare•Hartford, KY

3d•Onsite

About The Position

The Admitting Clerk ER position at Ohio County Hospital is a PRN role responsible for managing the patient registration process, particularly for emergency department visits. This involves welcoming patients and visitors, communicating effectively, verifying demographic and insurance information, completing necessary forms, and coordinating patient activities within various departments. The role also includes handling billing inquiries, collecting payments, and maintaining accurate records in the electronic medical record system. Employees are expected to uphold high standards of integrity, ethical behavior, and regulatory compliance, including HIPAA standards and workplace safety.

Requirements

Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
BLS certification or obtains within six months of hire.
Computer skills.
Customer service skills.
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Strong sense of discretion and professionalism.
Strong multi-tasking skills.
Critical thinking skills.

Nice To Haves

Prior healthcare field experience
Patient registration experience
Accurate data collection
Health insurance experience
Detail oriented
Knowledge of medical terminology

Responsibilities

Welcome patients, families, physicians and visitors to Ohio County Healthcare either in person or via telephone.
Communicate effectively (both verbal and written) with patients, physicians, and other departments.
Receiving and directing incoming phone calls and faxes to the correct locations, distribution of mail, deliveries and messages.
Patient registration to include but not limited to emergency department visits, scheduled and unscheduled tests, labs and pathologies, etc.
Preregistration and registration of patients.
Register the clinical labs and pathologies that are sent over from clinics and surgery.
Coordination of patient activities within all departments and their staff.
Verifying and obtaining demographic data, insurance information, and completion of mandated forms and paperwork.
Identify insurance coverages and distinguish between primary, secondary and tertiary.
Obtain case in jury information for Workman’s Comp and motor vehicle accident.
Scanning mandated cards, forms and information in patients’ charts, including correct orders.
Retrieving orders from patients, physicians, and emails.
Attends to billing issues as needed and collects payment.
Accepting co-pays when needed and assisting patients with billing issues.
Completes registration process and collects patient demographic information inputting into electronic medical record.
Obtain and verify patient demographic and insurance information.
Scan demographic documents into the patients’ chart in electronic medical record.
Accurately enter or update the required information in the electronic medical record.
Coordination of patient activities with all clinical departments and their staff and assisting all other departments as necessary.
Obtains information from physician’s offices and other resources, if necessary to complete the registration process
Provides federal and state information on the general conditions of admissions, consent, assignment of benefits regarding advance directives, patients’ rights and responsibilities, HIPAA and obtains signed acknowledgements.
Obtain all needed documents and signatures.
Accurately completes the Medicare questionnaire.
Collect co-pays, TOS payments, prepayments and any outstanding balances.
Close out and count cash drawer, complete bank deposit.
Assists in fulfilling daily operations of admitting department and ability to communicate effectively via telephone, email and in person.
Responds to changes in the work schedule as necessary by assisting in other areas of registration when needed.
Maintains proper phone etiquette.
Keep the registration desk and surrounding area stocked with necessary forms and office supplies.
Additional task as assigned by management.