Admissions Support Representative

Universal Technical Institute•Overland Park, KS

1d•Remote

About The Position

The Admissions Support Representative is responsible for providing support and resources for recruitment and enrollment of qualified students to the campuses. All Concorde associates are required to display professionalism and uphold Concorde’s Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

Requirements

HS Diploma or GED (required)
Minimum of five (5) years of experience as an admissions representative (required)
Able and willing to: Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Nice To Haves

Bachelor’s degree in business, finance, marketing or related field (preferred)
Experience with outside sales, customer service, and quality assurance (preferred)
Strong customer service and organizational skills
Strong organizational and time management skills
Excellent interpersonal communication skills, both verbal and written

Responsibilities

Providing accurate information to and determining the acceptability of individuals making application to the school based upon the admissions criteria established by the school as outlined in the school catalog
Maintain a positive, professional, and businesslike manner to clients, students, and other personnel, at all times
Ability to support different time zones as needed
Conduct remote prospective student interviews in accordance with the outline in the “Admissions Exceptional Trust Manual” or as directed by the Director of Admissions and/or Regional Director of Admissions
Ensure to have a full understanding of campus and program information at each campus to which you are supporting
Fully understand and utilize the CRM system (currently Conext) and the enrollment system (currently Broadleaf)
Understand the basics of both Canvas and Cnex to better serve students as needed
Must have enough current, accurate and good career knowledge to successfully market each career
Attend and participate in all regularly scheduled admissions meetings during designated shifts.
Responsible for a sufficient amount of phone work to accomplish the following: Receiving and setting appointments with incoming phone inquiries, Outgoing call, text, and email efforts to assist inquiries, Diligently following up with appointment no-shows to reschedule the interview and ensure the prospective student receives quality customer service, Regular and consistent follow-up with scheduled appointments to ensure a quality student experience
Understands the position of Admission Support Representative is a non-commissioned, non- exempt hourly position
Does not handle or manage any funds for or on behalf of students, such as payments for registration fee, tuition, or supplies
Use only such promotional material (catalogs, brochures, letters, etc.) as are provided to the Admissions Support Representative and approved by the Vice President of Admissions, Enrollment Enablement Manager or Director of Admissions Support.
Must agree to and abide by all Federal, State and Municipal laws, particularly those governing proprietary schools and adhere to all the standards and ethical practices as dictated by the school and accrediting/approval agencies
Accurately prepare, complete, and submit all required admissions documents and records in a timely manner
Partner effectively with campus Admissions departments/staff at the campus to support recruitment activities
Effectively utilizes vendor resources to engage or re-engage prospective students, schedule campus appointments and facilitate the highest level of customer service
Effectively manages student recruitment activity through timely updates and detailed notes in CRM
Be able to direct any student or prospective student to the school catalog on the Concorde website
Follow only prescribed enrollment procedures authorized by the school
Must continually meet or exceed the criteria set forth by the Enrollment Enablement Manger or Director of Admissions Support regarding admissions support activity, appointment and interview expectations, and the generation of student referrals
Understands the Admissions Exceptional Trust training manuals, admissions materials and promotional items are the property of the school/institute and must be returned upon termination of employment. Any reproduction of Concorde’s manuals, student/prospective student information records or reproduction or possession of entrance tests, forms or answer keys is strictly prohibited
Performs other duties as directed by the Enrollment Enablement Manger or Director of Admissions Support
They do not disparage the character, nature, quality, value or scope of other schools, courses, or services
They do not demean or discriminate against any student because of sex, race, creed, color, or national origin
The Admissions Support Representative shall not misrepresent, or in any manner whatsoever, exaggerate the nature of the school/institute, its accreditation, facility, programs, courses, expected out-come of training, salary expectations, etc., in any way, either directly, indirectly, implied or by omission. The Admissions Support Representative will make all necessary disclosures to prospective students regarding the school policies, including the refund policy and provide current placement statistics (If placement statistics are used during interview.) where appropriate.
Adhere to all Federal financial aid policies relating to admissions activities. Federal aid regulations prohibit representatives from: Assisting prospective students in the completion of FFELP or FAFSA applications, Guiding prospective students to a participating lender, Promoting prospective students to apply for a FFELP loan
In addition, School policy prevents the Admission Support Representative from discussing any Title IV Financial Aid whatsoever, except as outlined in Appendix D
Understands and agrees to comply with all school policies and school catalog including but not limited to the below listed items:
The school does not permit any admissions personnel to become involved in any manner, with admissions testing or admissions decisions
The school does not use third party (non-employee) agents for any domestic student recruiting activities
The school ensures that no false or misleading statements about the school, its personnel, its training, or its services are made
The school does not permit surveying or otherwise soliciting prospective students in or near welfare offices, unemployment lines, food stamp centers, homeless shelters, or other governmental buildings
Promises of employment, explicit or implicit, are not made to prospective students
The school does not permit the payment of cash or other considerations to any student or prospective student as an inducement to enroll
The school does not permit any admissions personnel to discuss with nor assist prospective students in compiling information for or completing application forms for federal financial aid
The school does not use employment agencies for student recruitment
The school does not utilize direct surveys or surveyors to identify potential students
Every potential student receives a tour of the school’s facilities prior to completing an enrollment agreement
No title other than admissions director, admissions representative, admissions support representative or remote admissions representative is used by any admissions personnel
School personnel do not discredit other students in any manner
Other duties as assigned