Admissions Support Representative

Concorde Career Colleges, Inc.•Overland Park, KS

2d•Remote

About The Position

The Admissions Support Representative is responsible for providing support and resources for recruitment and enrollment of qualified students to the campuses. All Concorde associates are required to display professionalism and uphold Concorde’s Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

Requirements

HS Diploma or GED
Minimum of five (5) years of experience as an admissions representative
Strong customer service and organizational skills
Strong organizational and time management skills
Excellent interpersonal communication skills, both verbal and written
Able and willing to communicate, think, learn, and reason
Able and willing to use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Able and willing to safely ambulate and/or maneuver when on-site at Company locations
Able and willing to demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Nice To Haves

Bachelor’s degree in business, finance, marketing or related field
Experience with outside sales, customer service, and quality assurance

Responsibilities

Provide accurate information to and determine the acceptability of individuals making application to the school based upon the admissions criteria established by the school as outlined in the school catalog.
Maintain a positive, professional, and businesslike manner to clients, students, and other personnel, at all times.
Support different time zones as needed.
Conduct remote prospective student interviews in accordance with the outline in the “Admissions Exceptional Trust Manual” or as directed by the Director of Admissions and/or Regional Director of Admissions.
Ensure a full understanding of campus and program information at each campus to which you are supporting.
Fully understand and utilize the CRM system (currently Conext) and the enrollment system (currently Broadleaf).
Understand the basics of both Canvas and Cnex to better serve students as needed.
Possess enough current, accurate, and good career knowledge to successfully market each career.
Attend and participate in all regularly scheduled admissions meetings during designated shifts.
Perform a sufficient amount of phone work including receiving and setting appointments with incoming phone inquiries, making outgoing calls, texts, and email efforts to assist inquiries, diligently following up with appointment no-shows to reschedule the interview and ensure quality customer service, and regular and consistent follow-up with scheduled appointments to ensure a quality student experience.
Operate as a non-commissioned, non-exempt hourly position.
Do not handle or manage any funds for or on behalf of students, such as payments for registration fee, tuition, or supplies.
Use only promotional material (catalogs, brochures, letters, etc.) as are provided to the Admissions Support Representative and approved by the Vice President of Admissions, Enrollment Enablement Manager or Director of Admissions Support.
Agree to and abide by all Federal, State and Municipal laws, particularly those governing proprietary schools and adhere to all the standards and ethical practices as dictated by the school and accrediting/approval agencies.
Accurately prepare, complete, and submit all required admissions documents and records in a timely manner.
Partner effectively with campus Admissions departments/staff at the campus to support recruitment activities.
Effectively utilize vendor resources to engage or re-engage prospective students, schedule campus appointments and facilitate the highest level of customer service.
Effectively manage student recruitment activity through timely updates and detailed notes in CRM.
Be able to direct any student or prospective student to the school catalog on the Concorde website.
Follow only prescribed enrollment procedures authorized by the school.
Continually meet or exceed the criteria set forth by the Enrollment Enablement Manager or Director of Admissions Support regarding admissions support activity, appointment and interview expectations, and the generation of student referrals.
Understand that the Admissions Exceptional Trust training manuals, admissions materials and promotional items are the property of the school/institute and must be returned upon termination of employment. Any reproduction of Concorde’s manuals, student/prospective student information records or reproduction or possession of entrance tests, forms or answer keys is strictly prohibited.
Perform other duties as directed by the Enrollment Enablement Manager or Director of Admissions Support.
Do not disparage the character, nature, quality, value or scope of other schools, courses, or services.
Do not demean or discriminate against any student because of sex, race, creed, color, or national origin.
Do not misrepresent, or in any manner whatsoever, exaggerate the nature of the school/institute, its accreditation, facility, programs, courses, expected out-come of training, salary expectations, etc., in any way, either directly, indirectly, implied or by omission.
Make all necessary disclosures to prospective students regarding the school policies, including the refund policy and provide current placement statistics (If placement statistics are used during interview.) where appropriate.
Adhere to all Federal financial aid policies relating to admissions activities, specifically prohibiting assisting prospective students in the completion of FFELP or FAFSA applications, guiding prospective students to a participating lender, or promoting prospective students to apply for a FFELP loan.
Comply with school policy that prevents discussing any Title IV Financial Aid whatsoever, except as outlined in Appendix D.
Comply with school policy that does not permit any admissions personnel to become involved in any manner, with admissions testing or admissions decisions.
Comply with school policy that does not use third party (non-employee) agents for any domestic student recruiting activities.
Comply with school policy that ensures no false or misleading statements about the school, its personnel, its training, or its services are made.
Comply with school policy that does not permit surveying or otherwise soliciting prospective students in or near welfare offices, unemployment lines, food stamp centers, homeless shelters, or other governmental buildings.
Comply with school policy that prohibits promises of employment, explicit or implicit, to prospective students.
Comply with school policy that does not permit the payment of cash or other considerations to any student or prospective student as an inducement to enroll.
Comply with school policy that does not permit any admissions personnel to discuss with nor assist prospective students in compiling information for or completing application forms for federal financial aid.
Comply with school policy that does not use employment agencies for student recruitment.
Comply with school policy that does not utilize direct surveys or surveyors to identify potential students.
Comply with school policy that ensures every potential student receives a tour of the school’s facilities prior to completing an enrollment agreement.
Comply with school policy that ensures no title other than admissions director, admissions representative, admissions support representative or remote admissions representative is used by any admissions personnel.
Comply with school policy that ensures school personnel do not discredit other students in any manner.