Admissions Student Services Representative – BYU-Pathway Worldwide (Part-Time, Student Employee)

The Church of Jesus Christ of Latter-day Saints • Salt Lake, UT

1d • Remote

About The Position

Student Services Representatives are responsible for providing excellent support to BYU-Pathway Worldwide students. They can work between 8:00 am and 5:00 pm Monday through Friday, and we are flexible for staffing needs, within these times. This part-time position typically works Monday – Friday between the hours of 8 am - 5 pm. This position is a remote position. Currently, most employees are working remotely and expected to work 15-20 hours per week during core department hours which are Monday - Friday 8 am - 5 pm. This position is temporal and may end at any time. Additional hours may be available and needed during peak service times, such as the beginning of new semesters. Student Service Representatives may sometimes work up to 40 hours based on the employer’s discretion. To do the work, the following are required for an at-home setup: A quiet workplace, Laptop or computer with a private at-home setup (no Chrome Books), 1024x768 (SVGA) screen, 4 GB of ram, Microsoft Edge and Google Chrome are recommended browsers, Internet Bandwidth (Minimum: 500 KBps upload speed; 1 MBps download speed, Recommended: 1 MBps upload speed; 2 MBps download speed). By applying for this position, you are indicating that you are currently authorized to work in the United States without sponsorship, are currently physically residing and able to perform the work in Utah or Idaho and are willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City when requested by leadership. Applicants MUST reside in Utah or Idaho to be eligible for this job. If you are a BYU-Pathway student who lives anywhere other than Utah or Idaho please reach out to the CAREER SERVICES team for opportunities in your area.

Requirements

• High School Diploma/GED or Equivalent or current enrollment in PathwayConnect
• Current CES Student at one of the following institutions and must be living in Utah or Idaho: Ensign College, BYU-Pathway Worldwide, BYU, BYU-Idaho, BYU-Hawaii (Living in Utah or Idaho)
• Students on an F-1 or J-1 visa must currently be enrolled at Ensign College
• Highly developed ability to verbally communicate in a clear and concise manner
• Active listening
• Caring and empathetic nature
• Critical thinking and complex problem-solving
• Mature judgement
• Detail oriented
• Self-Starter
• Adaptability
• Works well independently and collaboratively
• Technologically Savvy
• Ability to quickly establish and maintain interpersonal relationships
• Excellent writing ability
• Applicants MUST reside in Utah or Idaho to be eligible for this job.
• Currently authorized to work in the United States without sponsorship
• Currently physically residing and able to perform the work in Utah or Idaho
• Willing to come into the BYU-Pathway Worldwide headquarters in Salt Lake City when requested by leadership.

Nice To Haves

• Experience with Microsoft Office Suite helpful
• Culturally and socially aware

Responsibilities

• Transfer Evaluation Team members support the Admissions Office by managing the evaluation of incoming transfer credits and academic records. This includes reviewing transcripts, applying institutional policies, and ensuring accurate articulation of coursework.
• Team members handle sensitive academic data and are responsible for maintaining strict compliance with the Family Educational Rights and Privacy Act (FERPA). A high level of attention to detail and confidentiality is essential in all aspects of this work.
• Student Service Representatives will stay abreast with policy changes as indicated in the knowledge base. In a rapidly changing environment, they must remain current on standard procedures. Employees will be regularly evaluated on performance and how well they follow policies and procedures.
• Student Service Representatives will participate in special projects and various administrative duties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED