Admissions Staff (1st Shift)

High Point & SEMCOA•New Bedford, MA

4d•Onsite

About The Position

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. With programs across Southeastern Massachusetts, High Point offers a comprehensive continuum of care, including inpatient, outpatient, residential, and community-based services. The agency also supports survivors of abuse, violence, and families experiencing homelessness. High Point operates on the principle that everyone possesses inherent goodness, worth, and dignity, aiming to empower individuals and families to achieve personal change and enhance their quality of life.

Requirements

Must present as courteous and professional at all times
Possess good telephone manner
Demonstrates flexibility and ability to perform multiple tasks
Must have excellent communication skills, including the ability to organize ideas in a logical and clear fashion
Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAHO's electronic medical records
Must have the ability to work with others in a cooperative and collaborative manner
An understanding of the relationship between substance use and mental health issues and/or self-help programs
An understanding of boundaries and ethics
Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations
TB screening
Certification in the HPHAO approved de-escalation program

Nice To Haves

Associates preferred
Experience with insurance verification, mental health and substance use disorders a plus

Responsibilities

Respond to requests relative to admissions inquiries
Enter all fields as available in the pre-admission screen and intake assessment
Verify eligibility and benefits with appropriate insurance carrier(s)
Obtain faxes in accordance with HPHAO policy prior to admission
Obtain approval for admission from appropriate staff member (if applicable)
Schedule approved admissions according to HPHAO policy/procedures
Scan all necessary paperwork and distribute accordingly
Schedule patient in bed management and monitor bed management for vacant beds
Make appropriate referrals to other agencies, when necessary
Assist staff/patients in the event of an emergency
Remain informed of current information concerning HPHAO policies/procedures
Notify supervisor of any significant event and/or information which concerns the admissions department
Maintain a clean and orderly work environment
Assist in the orientation of new employees
Ability to respond to TTY
Complete pre-admission screening and schedule clients' admission (if appropriate)
Consult with Admissions Director/Admissions Manager/Nurse Manager/Site Director, and/or designees with regards to concerns with case consults/referrals for admissions that require further collaboration regarding potential admissions
Utilize standard precautions at all times
Demonstrate behaviors that recognize the rights of patients/clients as defined by the patient’s rights
Attend all departmental/organizational meetings as directed by Supervisor
Attend mandatory training
Other duties as assigned by Supervisor(s)