Admissions Staff (2nd Shift)

High Point & Affiliated Organizations•New Bedford, MA

4d•Onsite

About The Position

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. With programs across Southeastern Massachusetts, High Point offers a comprehensive continuum of care, including inpatient, outpatient, residential, and community-based services. The agency also supports survivors of abuse, violence, and families experiencing homelessness. High Point operates on the belief that every individual possesses inherent goodness, worth, and dignity, aiming to empower individuals and families to achieve personal change and enhance their quality of life.

Requirements

Must present as courteous and professional at all times.
Possess good telephone manner.
Demonstrates flexibility and ability to perform multiple tasks.
Must have excellent communication skills, including the ability to organize ideas in a logical and clear fashion.
Knowledge of basic computer skills and software programs, including the ability to learn, use, and train HPAHO's electronic medical records.
Must have the ability to work with others in a cooperative and collaborative manner.
An understanding of the relationship between substance use and mental health issues and/or self-help programs.
An understanding of boundaries and ethics.
Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations.
TB screening.
Certification in the HPHAO approved de-escalation program.

Nice To Haves

Associate's degree preferred.
Experience with insurance verification.
Experience with mental health and substance use disorders a plus.

Responsibilities

Respond to requests related to admissions inquiries.
Enter all available fields in the preadmission screen and intake assessment.
Verify eligibility and benefits with appropriate insurance carrier(s).
Obtain faxes in accordance with HPHAO policy prior to admission.
Obtain approval for admission from the appropriate staff member (if applicable).
Schedule approved admissions according to HPHAO policy/procedures.
Scan all necessary paperwork and distribute accordingly.
Schedule patients in bed management and monitor for vacant beds.
Make appropriate referrals to other agencies when necessary.
Assist staff/patients in the event of an emergency.
Remain informed of current information concerning HPHAO policies/procedures.
Notify supervisor of any significant event and/or information concerning the admissions department.
Maintain a clean and orderly work environment.
Assist in the orientation of new employees.
Respond to TTY calls.
Complete preadmission screening and schedule client admissions (if appropriate).
Consult with Admissions Director/Admissions Manager/Nurse Manager/Site Director, and/or designees regarding concerns with case consults/referrals for admissions that require further collaboration.
Utilize standard precautions at all times.
Demonstrate behaviors that recognize the rights of patients/clients as defined by patient’s rights.
Attend all departmental/organizational meetings as directed by Supervisor.
Attend mandatory training.
Perform other duties as assigned by Supervisor(s).