Admissions Specialist Parttime Day Shift

Texas Health Resources•Azle, TX

10h•Onsite

About The Position

The Admissions Specialist is responsible for promptly assessing requests by using electronic and paper resource materials and correctly responding to patient inquiries. This role requires excellent data entry, numeric, typing and computer navigational skills, with attention to detail. The specialist must be proficient in computer skills, medical terminology, Epic, Microsoft Office and assorted software programs. They should exhibit a pleasant, professional, polished presence, utilizing critical thinking skills to troubleshoot. Exceptional listening, interpersonal and communication skills are essential, along with professional, pleasant and respectful telephone etiquette. The ability to maintain a professional demeanor in a highly stressful and emotional environment, including situations involving crime, behavioral health, suffering patients, and life or death scenarios, is crucial. The specialist must demonstrate a high level of empathy and effectively communicate with patients and family members during life-changing events, showcasing exceptional customer service skills. They must also be able to manage multiple, changing priorities effectively and in an organized manner, escalating concerns to leadership as appropriate.

Requirements

H.S. Diploma or Equivalent
1 Year Relevant Customer Service experience
CPI - Crisis Prevention Intervention Training Maintained Annually 90 Days Req
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
Exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

Nice To Haves

2 Years Professional office/healthcare experience
CHAA - Certified Healthcare Access Associate Upon Hire Pref

Responsibilities

Promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Utilize critical thinking skills to troubleshoot.
Maintain a professional demeanor in a highly stressful and emotional environment.
Effectively communicate with patients and family members during life-changing events.
Manage multiple, changing priorities in an effective and organized manner.
Appropriately escalate concerns to leadership.