Admissions Specialist IV

Texas A&M University System•Corpus Christi, TX

1d•Onsite

About The Position

This position supports undergraduate admissions operations through the processing and review of applications, transcripts, and other admissions documentation, as well as front-line operational support of admissions systems and workflows. The position identifies and resolves routine processing, data, and workflow issues, supports departmental users, assists with testing and documentation, and escalates system-level issues to the appropriate technical team.

Requirements

Associate's degree in a related field.
Five (5) years of related experience.
Ability to effectively communicate technical information to non-technical users verbally, in writing, and in training presentations to groups or individuals.
Experience in data compilation and analysis.
Experience in a higher education setting.

Nice To Haves

Bachelor’s or Master’s degree in Computer Science
Experience working with Banner, Laserfiche, and Argos.
Experience working in higher education, admissions, supporting admissions processes, and enrollment operations.
Experience working with CRM systems, including a background in designing and implementing complex workflows and reporting solutions.

Responsibilities

Process undergraduate applications, high school and college transcripts, test scores, and other supporting admissions documentation.
Review application files and requirements to determine admissions eligibility and support issuance of admissions decisions.
Review high school and college transcripts to identify and appropriately code coursework and other admissions-related information.
Review error reports and admissions records to identify, research, and correct data discrepancies.
Prepare admissions appeals and supporting documentation for review by the Undergraduate Admissions Committee.
Assist with residency, meningitis, and other admissions-related documentation and compliance requirements.
Monitor admissions processing workflows to identify operational issues that may affect application processing, data accuracy, or timely completion of admissions records.
Troubleshoot and resolve routine admissions processing, data, and workflow issues within established procedures and available system functionality.
Serve as a departmental resource for admissions staff regarding established CRM, SIS, imaging, application, and related system workflows.
Research recurring processing or system issues and document findings for resolution.
Test admissions workflows, system updates, and process changes, and document results.
Assist with validating data, workflow functionality, and communication processes following system updates or changes.
Maintain process documentation, procedures, and job aids related to admissions systems and workflows.
Provide training and front-line support to departmental users on established admissions system processes and functionality.
Identify issues requiring system configuration, development, or maintenance and escalate them to the appropriate technical or Project Management team.
Support communication campaigns and other enrollment-related processes using established system tools and workflows.
Provide support for recruitment, admission, and retention activities sponsored by the Office of Admissions and/or Division of Enrollment Management.
Perform other duties as assigned.

Benefits

Medical ($0 - $30 per month for Employee Only coverage after university contribution)
Up to 83% of premium covered by the university for Employee and Spouse, Employee and Children, Employee and Family coverage
Dental & Vision
Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
DUAL CAREER PARTNER PROGRAM
ON-CAMPUS WELLNESS OPPORTUNITIES
Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources
Public Loan Forgiveness
Book scholarships
100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
Voluntary Tax Deferred Account/Deferred Compensation Plan
8+ hours of vacation paid time off every month.
8 hours of sick leave time off every month.
8 hours of paid time off for Birthday leave.
12-15 paid holidays each year.