Admissions Specialist II
About The Position
This performance-driven role focuses on client admissions within a behavioral health setting. Key responsibilities include conducting initial assessments to determine service eligibility, facilitating the clinical assessment process, and meticulously documenting all communications and actions. The position emphasizes client care throughout the admissions journey and is measured by metrics such as conversion rates, call volume, and appointment completion rates. The role is hybrid, requiring employees to report to the Wallingford, Connecticut office. It is a full-time position with 40 hours per week, with expected office hours from Tuesday through Saturday, 11:30 am to 8:00 pm. The pay range is $22-$24 per hour, dependent on experience and education.
Requirements
- Previous experience in a behavioral health setting.
- Experience with running insurance plans and interpreting benefits.
- Strong customer service skills.
- A minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways.
- Experience with EHR and CRM systems (Salesforce preferred).
- Experience in a call center or related environment handling high volumes of inbound and outbound calls.
- Able to maintain a cooperative and positive attitude at all times and approaches patients, colleagues and family members in a professional and welcoming manner
- Expected to perform all duties within their scheduled work week
- Professional and proficient written and verbal communication
- Appreciation and respect for principles of diversity, equity, and inclusion.
- Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.).
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Answer incoming calls and respond to requests for information in a timely fashion
- Identifies potential red flags and determines appropriate pathway and assessment process based on client need
- Collect appropriate demographic information from incoming leads and enter into CRM & EHR
- Check insurance in electronic verification system to verify current health insurance coverage and eligibility; can confidently interpret a verification of benefits, convey financial quote to client & discuss payment options
- Complete initial assessment with clients to determine eligibility and facilitate clinical assessment process
- Proficiency in operation of CRM and EHR software
- Documents all communication and actions across platforms
- Ensures high level of client care throughout admissions process
- Held accountable to performance and call center metrics such as conversion rate, call volume & appointment completion rate.
- Comply with State/Federal requirements
- Ability to use electronic health records, phone systems, customer resource management software, and more general office computer systems
Benefits
- Health, vision and dental through Cigna
- FSA
- HSA that comes with an employer match
- STD
- LTD
- life insurance
- EAP
- Competitive accrual Paid Time Off (PTO) plan
- 10 paid Holidays
- 2 paid floating Holidays of your choice
- 7 Days of Sick Time
- Certification/continuing education eligibility
- leadership development
- 1 paid day off a year to go towards personal professional development
- 401(k) retirement plan with Voya
- Great Place to Work certified #GPTW
- dedication to diversity, equity and inclusion
- a growing working environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
