Admissions Specialist II

Connecticut Innovations•Wallingford, CT

9d•Hybrid

About The Position

This performance-driven role focuses on managing the admissions process for clients, involving initial assessments to determine service eligibility and facilitating the clinical assessment process. The specialist will diligently document all communications and actions, ensuring a high level of client care. Key performance metrics include conversion rates, call volume, and appointment completion rates.

Requirements

Previous experience in a behavioral health setting.
Experience with running insurance plans and interpreting benefits.
Strong customer service skills.
A minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways.
Experience with EHR and CRM systems (Salesforce preferred).
Experience in a call center or related environment handling high volumes of inbound and outbound calls.
Able to maintain a cooperative and positive attitude at all times and approaches patients, colleagues and family members in a professional and welcoming manner.
Expected to perform all duties within their scheduled work week.
Comply with State/Federal requirements.
Ability to use electronic health records, phone systems, customer resource management software, and more general office computer systems.
Professional and proficient written and verbal communication.
Appreciation and respect for principles of diversity, equity, and inclusion.
Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.).

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Complete initial assessments to determine eligibility for services.
Facilitate the clinical assessment process.
Document all communications and actions diligently.
Answer incoming calls and respond to requests for information in a timely fashion.
Identify potential red flags and determine appropriate pathway and assessment process based on client need.
Collect appropriate demographic information from incoming leads and enter into CRM & EHR.
Check insurance in electronic verification system to verify current health insurance coverage and eligibility.
Interpret a verification of benefits, convey financial quote to client & discuss payment options.
Operate CRM and EHR software proficiently.
Ensure a high level of client care throughout the admissions process.
Meet performance and call center metrics such as conversion rate, call volume & appointment completion rate.