Admissions Specialist II - Corporate - Phoenix
About The Position
This is where you change your story At Meadows Behavioral Health we understand that new directions to career advancing and improvement can be scary, but we are excited to offer you a possible new rewarding chapter with us! Come join us in transforming lives! Who are we? Meadows Behavioral Health is a leader in the behavioral health industry. We offer a range of specialized programs including residential, outpatient and virtual treatment. We provide care for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders. We offer state-of-the-art care including neurofeedback and other services. Our evidence-based approach is rooted in decades of clinical experience, with more than 45 years in the field. Our approach is different and success stories from our patients are the proof. Who are you? Are you compassionate, innovative and have a passion to make an impact? Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 75% of our current top-level executive staff are organic internal promotions from within. We might be a perfect fit for you!
Requirements
- High school diploma or general education diploma (GED) required.
- 1-2 years of healthcare, behavioral health, insurance, or admissions call center experience.
- Working knowledge of behavioral health services and levels of care.
- Strong communication and interpersonal skills.
- Ability to handle emotional or distressed callers with empathy.
- Competency in data entry and CRM systems, preferably Salesforce.
Nice To Haves
- Bachelor’s degree preferred.
- College coursework or Addictions Certification desired.
- 1-2 years of behavioral healthcare admissions experience preferred.
Responsibilities
- Answer inbound and digital inquires with professionalism and empathy.
- Collect initial caller information and determines appropriate next steps.
- Identifies callers that meet the admission criteria for the program as well as help patients identify an appropriate level of care.
- Facilities the admission process into the program if the caller meets admission criteria.
- Maintains accurate records in the CRM system.
- Provides callers that do not meet the admission criteria alternate treatment options based on their required level of care.
- Communicates with patients and their families, providing information about the facilities and the policies of the Company.
- Collaborate with internal departments to schedule admissions.
- Manages a variety of call types with minimal supervision.
- Able to take calls involving mild to moderate complexity.
- Supports onboarding and peer learning informally.
- Document all interactions and ensure compliance with privacy standards.
Benefits
- Equal opportunity employer committed to diversity and inclusion in the workplace.
- Provides reasonable accommodations to individuals with disabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
