Admissions Specialist II - Corporate - Phoenix

Meadows of Wickenburg • Phoenix, AZ

11d • Onsite

About The Position

Meadows Behavioral Health is a leader in the behavioral health industry, offering a range of specialized programs including residential, outpatient, and virtual treatment for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders. They provide state-of-the-art care, including neurofeedback, rooted in decades of clinical experience. The company is looking for compassionate, innovative individuals passionate about making an impact and offers opportunities for internal advancement, with 75% of their top-level executive staff being internal promotions.

Requirements

• High school diploma or general education diploma (GED) required.
• 1-2 years of healthcare, behavioral health, insurance, or admissions call center experience.
• Working knowledge of behavioral health services and levels of care.
• Strong communication and interpersonal skills.
• Ability to handle emotional or distressed callers with empathy.
• Competency in data entry and CRM systems, preferably Salesforce.

Nice To Haves

• Bachelor’s degree preferred.
• College coursework or Addictions Certification desired.
• 1-2 years of behavioral healthcare admissions experience preferred.

Responsibilities

• Answer inbound and digital inquiries with professionalism and empathy.
• Collect initial caller information and determine appropriate next steps.
• Identify callers that meet the admission criteria for the program and help patients identify an appropriate level of care.
• Facilitate the admission process into the program if the caller meets admission criteria.
• Maintain accurate records in the CRM system.
• Provide callers that do not meet the admission criteria alternate treatment options based on their required level of care.
• Communicate with patients and their families, providing information about the facilities and the policies of the Company.
• Collaborate with internal departments to schedule admissions.
• Manage a variety of call types with minimal supervision.
• Take calls involving mild to moderate complexity.
• Support onboarding and peer learning informally.
• Document all interactions and ensure compliance with privacy standards.

Benefits

• Equal opportunity employer committed to diversity and inclusion.
• Reasonable accommodations to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED