Admissions Specialist I

Texas Health Resources•Fort Worth, TX

6d•Onsite

About The Position

Admissions Specialist I Bring your passion to Texas Health So We Are Better + Together Work Location: Texas Health Alliance, 10864 Texas Trail, Fort Worth, TX 76244 Work Hours: Full-Time; Sunday from 10:00am to 8:30pm, Monday and Tuesday from 9:30am to 10:00pm, and Wednesday from 9:30am to 4:00pm Department Highlights: Great working environment with plenty of learning opportunities. Opportunity to work in a fast pace multi department environment. Ability to interact and become familiar with all other hospital departments. Friendly family-orientated environment.

Requirements

High School Diploma or Equivalent is required.
1 Year Relevant Customer Service experience required.
CPI - Crisis Prevention Intervention Training maintained annually 90 days required.
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

Nice To Haves

2 Years Professional office/healthcare experience preferred.
CHAA - Certified Healthcare Access Associate Upon Hire preferred.

Responsibilities

As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.
Maintains customer service and/or productivity guidelines set forth by applicable leadership.
Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change.
Participates in staff meetings, process improvement, special projects and completes other duties as assigned.
Maintains daily Epic work queue and personal Employee Scorecard Dashboard.
Team member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverage.