Admissions Specialist Coordinator
About The Position
Mountainside is looking for an empathetic, highly motivated Admissions Specialist Coordinator to join our fast-paced call center team. This position plays a pivotal role in driving growth and ensuring our programs reach those in need. You'll be the first point of contact for individuals and families seeking support—using strong communication, problem-solving, and motivational interviewing skills to guide them toward life-changing care. Success in this role comes from connecting with people, building trust quickly, and consistently meeting performance goals. If you are energized by engaging conversations, thrive in a results-oriented environment, and are passionate about making a meaningful impact, this opportunity is for you.
Requirements
- Ability to remain calm, empathetic, and focused during emotionally charged conversations.
- A driven, goal-oriented professional with a talent for persuasive communication.
- Proven ability to hit performance targets in a call center, admissions, healthcare, customer service, or similar environment.
- Strong multitasking and organizational skills, with excellent attention to detail.
- Comfortable with CRM tools, insurance verification, and navigating client financial options.
- A passion for connecting people with the help they need—and the drive to make it happen.
- High School diploma or equivalency required
- Must have basic computer skills including competence in software applications such as Microsoft Office suite, Adobe and use of internet applications and in using and/or connecting wireless computer hardware, the ability to project to remote devices, etc.
Nice To Haves
- Knowledge of substance abuse field and treatment process preferred
- 2 years of experience in customer services or related field preferred
Responsibilities
- Proactively handle inbound and outbound calls and web chats to engage prospective clients and referral sources.
- Convert inquiries into admissions by guiding clients through decision-making processes with empathy, urgency, and clarity.
- Consistently meet and exceed monthly and annual goals related to admissions, census levels, and conversion metrics.
- Strategically match clients to the appropriate level of care and program offerings to support their individual needs.
- Act as a trusted advisor to clients and families navigating crisis situations, presenting Mountainside’s value and care model effectively.
- Maintain accurate, timely documentation of all client interactions in the CRM and electronic medical record systems.
- Collaborate with internal departments to ensure a smooth and informed admissions process.
- Clearly communicate financial responsibilities, insurance benefits, and available payment options.
- Manage multiple leads and prioritize tasks efficiently in a high-volume, fast-paced setting.
Benefits
- Comprehensive benefit package
- Competitive salary with performance-based incentive structure
- Paid Time Off (which increases after 1 year with Mountainside)
- Paid holidays including a Multicultural Holiday
- 401(k) with employer matching
- Free meals while working on the Canaan campus
- Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
