Admissions Service Rep

Boys Town • Omaha, NE

21h

About The Position

The Admissions Service Rep conducts referral assessments and determines program placement, coordinating admissions and participant transfers within the Boys Town Continuum while ensuring contractual compliance. The role evaluates referrals and applications, researches applicants’ social histories and backgrounds, assesses eligibility, and recommends placement and care. It coordinates pre-admission interviews with youth, parents, agencies, and court personnel; guides applicants and referral partners through the admissions process; communicates application decisions and information needs; manages waitlists and anticipated intake dates; and completes intake processes.

The position develops relationships with referral and contracting agencies, courts, and private referral sources; tracks admissions in the National Database and other databases; and coordinates contractual and financial agreements related to participant placement. It supports referral organizations’ placement needs and ensures programs meet contract terms and applicable local, state, and federal requirements. The role also monitors legislation, administrative rulemaking, and judicial proceedings that may affect services to youth, and attends workshops and conferences as needed.

The representative follows Boys Town safety, boundaries, supervision, and mandated abuse-reporting procedures, and serves as a role model for the values and principles of the Boys Town mission. The work is relatively sedentary in a normal office administrative environment with minimal exposure to physical risks, using standard office equipment.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 1 year of relevant experience.
• Knowledge of regulatory requirements pertaining to youth care.
• Strong knowledge of the Boys Town Model.
• Strong computer skills, including Microsoft PowerPoint, Excel, and Word.
• Professional interpersonal skills and the ability to communicate articulately and professionally with people at all organizational levels and external contacts while maintaining confidentiality.
• Ability to work independently, meet deadlines, and multitask while maintaining quality standards.
• Ability to make timely decisions in sensitive and sometimes critical situations and present decisions to appropriate individuals.
• Ability to adapt responses to situations while maintaining procedural and regulatory integrity.
• Knowledge and previous experience with the specific subset of youth and families served may be required, depending on area or contract assignment; this may include familiarity with culture, tradition, customs, community practices, and diverse backgrounds.

Nice To Haves

• Bachelor’s degree in a Social Services field.
• Experience with agency contracts, managed care, and Medicaid or insurance reimbursement.

Responsibilities

• Assess program applicants and determine eligibility and placement within Boys Town; coordinate participant transfers and placement within the Boys Town Continuum.
• Evaluate referrals and applications, research applicants’ social histories and backgrounds, and recommend placement and care.
• Coordinate pre-admission interviews with youth, parents, agencies, and court personnel, and guide parties through the admissions process.
• Communicate acceptance, rejection, or requests for additional information to referral sources in a timely manner.
• Manage admission waitlists and communicate anticipated intake dates to contracting agencies and participants.
• Complete initial intake and all related intake processes for participants.
• Build and maintain relationships with referral agencies, contract agencies, courts, and private referral sources.
• Track the admissions process using the National Database and other databases.
• Initiate and coordinate contractual and financial agreements for participant placements and advise on solutions for families and children.
• Maintain contractual relationships and compliance with local, state, and federal agency guidelines and placement contract terms.
• Assist referring organizations with placement needs and help ensure Boys Town is an agency of choice.
• Monitor legislation, administrative rulemaking, and judicial proceedings that may affect services to youth.
• Attend workshops and conferences as needed.
• Follow safety and boundaries policies, complete assigned safety and abuse-risk training, follow procedures for high-risk activities and supervision, report suspicious or inappropriate behavior and policy violations, and comply with mandated abuse-reporting requirements.
• Serve as a role model for behaviors reflecting the values and principles of the Boys Town mission.

Benefits

• Reduced- to no-cost visits for employees and enrolled dependents receiving services from a Boys Town provider at a Boys Town location.
• Low- to zero-dollar copays on certain maintenance drugs through pharmacy benefits.
• No-cost mental health visits with an in-network provider.
• Generous matching contributions to a 401(k) or 401(k) Roth account.
• Tuition reimbursement.
• Parenting resources from Boys Town experts.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level