SR ADMISSIONS REP/REGISTRAR

UHS•Washington, DC

3d•Onsite

About The Position

The Sr Admissions Rep/Registrar is responsible for facilitating an efficient, professional, and effective registration process through the attainment of demographic and financial information via face-to-face registration that is pertinent to appropriate reimbursement and statistical analysis. The individual is responsible for maintaining complete and accurate accounts to ensure data base integrity and timely claims processing. Provide support to an organizational culture that lends the highest degree of service excellence standards to all customer groups.

Requirements

High School diploma or equivalency
2-5 years of problem-solving experience demonstrated in a Customer Service environment (preferably healthcare or insurance) or Bachelor’s degree with 1-3 years of problem-solving experience demonstrated in a Customer Service environment (preferably healthcare or insurance)

Responsibilities

Greet patients and/or patient representatives.
Explain general hospital policies related to registration, co-payments, and deductibles.
Register patients to include interviewing patients via face- to face registration and accurately entering demographics and financial information in the hospital’s registration system.
Responsible for maintain char documents and scanning appropriate documents into the hospitals document imaging system.
Perform insurance verification via HDX and other appropriate online eligibility verification applications.
Collect co-payments, payments, and deductibles.
Ensure the competition of all forms and documents for the registration process.
Assist Supervisor / Team Leader with mentoring and training of new staff.
Assist staff members in maintaining a current and accurate QPI Log.
Responsible for completing HDX unviewed account report on a daily basis.
Demonstrate an understanding of the usage of the systems security and systems interface (i.e. SMS, HDX, IBEX, Document Imaging).
Demonstrate an understating on the appropriate usage of the master menu, inpatient/outpatient flow, census, and verification, comments/inquiry, maintaining and upgrading accounts a reconciliation processes.
Demonstrate an understanding of downtime procedures.
Perform other job duties/assignments as assigned.