Admissions Representative

Stanbridge University•Irvine, CA

10d•Onsite

About The Position

Stanbridge University is seeking a high-energy, goal-driven Admissions Representative to guide prospective students through the enrollment process. This KPI-driven role is crucial in preparing the next generation of healthcare professionals and requires individuals who thrive in a fast-paced, goal-oriented environment. The representative will manage the full lifecycle of student engagement, from initial inquiry to enrollment, ensuring a high-quality, student-centered experience.

Requirements

Bachelor’s degree from an accredited college or university
2+ years of experience in admissions, higher education, or a customer-facing role
Experience working in a goal-driven or performance-based environment preferred
Excellent oral, written, and interpersonal communication skills in a culturally diverse environment
Proficiency with CRM systems and standard office technology
Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted)
Must be legally authorized to work in the United States and maintain such authorization without sponsorship

Nice To Haves

Knowledge of higher education regulations and compliance standards is a plus

Responsibilities

Respond to phone, web, and in-person inquiries in a timely and professional manner.
Build rapport with prospective students and identify their educational and career goals.
Schedule and conduct admissions interviews, providing clear, accurate, and complete information about programs and the admissions process.
Guide prospective students through the decision-making and enrollment process.
Present program content, length, academic requirements, and career outcomes in alignment with university standards.
Evaluate applicants’ educational background and career objectives to determine appropriate program fit.
Administer and communicate admissions assessment results, including coordinating retake opportunities as needed.
Ensure all admissions activities comply with institutional policies and accrediting, state, and federal regulations.
Provide approved student outcomes and institutional data to prospective students.
Accurately track and manage all activity within CRM systems, including leads, calls, appointments, interviews, and enrollments.
Coordinate with Financial Aid, Student Services, and Academic departments to support the admissions and onboarding process.
Utilize all available tools and systems, including databases, phone systems, and internal platforms.
Provide feedback to the Director of Admissions regarding trends, challenges, and process improvements.
Attend departmental meetings, graduation ceremonies, and university events as required.
Foster a professional and respectful environment aligned with the university’s mission and values.
Deliver outstanding customer service to all prospective students and university stakeholders.
Maintain performance standards as measured by activity, outcomes, and quality of interactions.
Continue progress toward individual, departmental, and institutional goals.
Perform other duties as assigned.