Admissions Representative

Lawrence Memorial Hospital•Lawrence, KS

33d•Onsite

About The Position

Responsible for the introduction to an exceptional patient experience through excellent customer service. Arrange for timely, efficient, and orderly registration of all patients presenting to the hospital. Interview patient or representative to ensure accurate collection of patient information, including insurance details. Educate all patients on appropriate hospital policies, procedures and patient rights.

Requirements

Excellent customer service skills
Accurate collection of patient information, including insurance details
Knowledge of hospital policies, procedures, and patient rights
Ability to coordinate hospital admission types
Maintain patient information and confidentiality in compliance with laws and regulations

Nice To Haves

1 year prior related work experience

Responsibilities

Engages patients throughout the interaction to create a welcoming and confident patient experience.
Confidently collects patient demographic and insurance information accurately and documents into computer systems.
Accurately completes all registration forms and ensures patient understanding of conditions of admission.
Effectively communicates and educates patients on their rights and responsibilities and available access through the patient portal.
Coordinates all hospital admission types: inpatient, outpatient, emergency and pre-admits.
Maintains departmental expectations for POS collections, accuracy, wait times and other customer service measures.
Comply with laws and regulations in maintaining patient information and confidentiality.
Assumes other duties deemed necessary for exceptional patient interactions and customer service.
Regular and reliable attendance is an essential function of this position