Admissions & Registrar Services Specialist, Office of Admissions and Registrar

CSUSM Recruitment • San Marcos, CA

6h

About The Position

Under general direction of the Associate Registrar of Enrollment Management Services, the Admissions and Registrar Services Representative is a key member of the enrollment and registrar support team, the incumbent will play a pivotal role in facilitating the smooth operation of customer service campaigns related to student enrollment, registration, and academic records. The individual will assist in responding to inquiries, providing guidance on enrollment procedures, resolving registration issues, and ensuring students have access to necessary resources. Additionally, the role requires tracking and analyzing customer service metrics to improve service delivery, identifying potential areas for process improvement, and supporting the implementation of outreach strategies designed to streamline the enrollment and registration experience for students. In consultation with the Admissions and Registrar Services Lead in EMS, the incumbent will coordinate and support customer service initiatives to inform, aid and guide prospective students, new students, current students, alumni, faculty, staff, and external partners. This role involves assisting in the implementation of targeted outreach campaigns to attract prospective students, providing personalized guidance throughout the enrollment process, and ensuring smooth transitions into the academic community. Additionally, the role will contribute to the creation of initiatives focused on student engagement, academic success, and persistence, ensuring that students are supported throughout their educational journey to graduation. Through data analysis and collaboration with key stakeholders, this position will help drive continuous improvements to student retention and graduation outcomes. The incumbent will also be responsible for overseeing student staff in Enrollment Management Services. In this capacity, the incumbent will assist the Associate Registrar in organizing daily workloads, scheduling, training, mentoring and directing student staff. Daily functions include answering phones, responding to emails, and assisting with general support duties of Admissions and Records. The incumbent will utilize the knowledge gained from this role to help inform EMS management of trends and concerns. Incumbent will also help generate and organize daily, weekly and monthly reports to assess workload and rearrange department priorities as necessary. Position Summary Admissions and Registrar Services Specialist (Administrative Support Coordinator II) - 2 Positions This is a full-time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period. For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.

Responsibilities

• Facilitating the smooth operation of customer service campaigns related to student enrollment, registration, and academic records.
• Assisting in responding to inquiries, providing guidance on enrollment procedures, resolving registration issues, and ensuring students have access to necessary resources.
• Tracking and analyzing customer service metrics to improve service delivery, identifying potential areas for process improvement, and supporting the implementation of outreach strategies designed to streamline the enrollment and registration experience for students.
• Coordinating and supporting customer service initiatives to inform, aid and guide prospective students, new students, current students, alumni, faculty, staff, and external partners.
• Assisting in the implementation of targeted outreach campaigns to attract prospective students, providing personalized guidance throughout the enrollment process, and ensuring smooth transitions into the academic community.
• Contributing to the creation of initiatives focused on student engagement, academic success, and persistence, ensuring that students are supported throughout their educational journey to graduation.
• Overseeing student staff in Enrollment Management Services, assisting the Associate Registrar in organizing daily workloads, scheduling, training, mentoring and directing student staff.
• Answering phones, responding to emails, and assisting with general support duties of Admissions and Records.
• Helping inform EMS management of trends and concerns.
• Helping generate and organize daily, weekly and monthly reports to assess workload and rearrange department priorities as necessary.

Benefits

• medical
• dental
• vision
• life and disability insurances
• retirement (CalPERS)
• tuition waiver
• vacation and sick leave
• 15 paid holidays each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed