Admissions & Referral Coordinator

Gemstone Senior Living•San Antonio, TX

1d•$47,500 - $52,000•Onsite

About The Position

The Admissions Coordinator manages the referral intake and admissions process for two sister facilities. This role focuses on converting incoming referrals into admissions through timely follow-up, clinical screening, family communication, and paperwork completion — not external sales or community marketing.

Requirements

1–3 years of experience in healthcare admissions, case management, or a related role (SNF, assisted living, or hospital setting preferred)
Must be strong in CRM management and computer skills
Must have strong customer service skills and strong phone communication and follow-through skills
Ability to manage referrals across two locations simultaneously
Must be outgoing, personable, and empathetic
High school diploma required

Nice To Haves

Associate's or Bachelor's degree preferred

Responsibilities

Receive and respond to inbound referrals from hospitals, case managers, discharge planners, and physician offices
Follow up promptly by phone with referral sources to gather clinical information and assess appropriateness for admission
Coordinate with the Director and clinical team to obtain admission approval
Communicate with prospective residents and families to explain services, answer questions, and guide them through the admission process
Complete all admission paperwork including financial agreements, consent forms, insurance verification, and preadmission assessments
Maintain and update the referral log, tracking conversion rates and referral source activity
Coordinate bed assignments and room readiness with nursing and housekeeping
Submit required notices and authorizations to insurance/managed care payers
Maintain compliance with HIPAA and state/federal admissions regulations
Attend morning stand-up or census meetings at both facilities as needed