Admissions Operations Manager

University of the Pacific•Stockton, CA

15d•Onsite

About The Position

Under the general supervision of the Associate Dean of Admissions & Student Affairs, the operations manager is responsible for daily admissions operations to meet the enrollment goals and strategic objectives of the dental school including data reporting, yield, interviews, advising, and orientation events and initiatives. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Requirements

Knowledge of Federal and state regulations regarding university admissions.
Advanced functions in Microsoft Office, including Excel, PowerPoint, Outlook and Microsoft Word.
Admissions / application systems, services and programs, including WebAdMIT, Banner, etc.
Ability to provide effective leadership, training, and supervision.
Ability to communicate effectively with administration, staff, students and public through oral and written communications.
Ability to make effective presentations.
Ability to prepare and present reports concisely and logically.
Ability to project a professional image.
Ability to understand, interpret and apply laws, rules and regulations as they relate to admissions and student services.
Ability to analyze problems, project solutions and implement recommendations.
Ability to effectively manage projects and deadlines with strong attention to detail.
Ability to maintain confidentiality of information in compliance with the Family Education Rights and Privacy Act ( FERPA ) and other applicable federal, state, local, or university regulations/guidelines.
Ability to effectively counsel students and parents regarding admissions.
Ability to work with minimal supervision.
Minimum of five years in management of graduate program / student services, preferably in a health professions program.
Previous management/supervisory experience managing professional staff.
Demonstrated experience working with university student information system.

Nice To Haves

Ability to provide effective leadership, training, and supervision.
Ability to communicate effectively with administration, staff, students and public through oral and written communications.
Ability to project a professional image.
Ability to effectively manage projects and deadlines with strong attention to detail.
Ability to work with minimal supervision.
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.

Responsibilities

Supervise, mentor, and evaluate a team of admissions coordinators, fostering a collaborative, inclusive, and performance-driven culture.
Lead hiring, onboarding, training, and ongoing professional development for admissions staff.
Foster an office environment that empowers staff to deliver exceptional customer service and personalized support to all constituents.
Manage daily operations of the admissions office, ensuring efficiency, accuracy, timeliness, and adherence to institutional policies and documentation requirements.
Oversee application and acceptance processing, enrollment deposits, and admissions decision workflows.
Manage admissions / application systems and platforms, including WebAdMIT, Banner, Axium, and databases.
Oversee the conversion and import of dental admission applications into student information system.
Ensure compliance with admissions standards, guidelines, criteria, and accreditation requirements.
Prepare and deliver weekly, monthly, and ad hoc summaries and reports for associate dean / admissions committee to support admissions, forecasting and strategic decision-making.
Generate standard and customized reports for faculty, administrators, and university stakeholders.
Manage, create, and disseminate surveys for data analysis and reporting to administration.
Oversee admissions advising processes for prospective students and external audiences regarding the admissions and application process and Dugoni School programs.
Supervise admissions interview program for all dental school programs.
Support Associate Dean with admissions presentations and facilitation during interview days.
Develop comprehensive training materials for faculty and student interviewers; Develop program information for prospective students and interviewees; Manage online repository for prospective student materials.
Update and maintain printed and online admissions policies, procedures, and training manuals.
Coordinate annual admissions meeting and executive and admissions committee meetings, including preparation of candidate data and application materials.
Lead planning and execution of on-campus and virtual recruitment and admissions events, including open houses, admitted student days, interviews, dental school tours, and student ambassador program.
Ensure all campus visits, including personalized visits, are impactful and tailored to prospective student needs.
Manage, schedule, and coordinate DDS / IDS orientation week program for incoming students.
Support successful transition and onboarding of new students.
Manage accepted/incoming student and candidate repositories and microsites for admitted/incoming students.
Collaborate with associate dean to develop, print, and distribute admissions communications, mailings, and brochures targeted to intended audiences.
Support production and annual review of admissions publications and application materials.
Oversee updates to the admissions website and digital communications platforms.
Perform all other duties as assigned by the Associate Dean, Student Services.