Admissions Operations Assistant

Bethel University•Mishawaka, IN

13d•Onsite

About The Position

Bethel University has an opening for a full-time Admission Operations Assistant. The purpose of this position is to provide support to the functions of the admissions office and assist prospective students and their families. While the position is mainly a behind-the-scenes role, there will be events and other as-needed moments when this position is called upon to be more forward-facing.

Requirements

Ability to work well with others and provide helpful and friendly customer service/hospitality to all admission constituents.
Professional appearance and demeanor.
Knowledge of and experience with computer systems, programs, and MS applications including Word and Excel.
Familiarity with database management functions.
Excellent typing skills.
Ability to efficiently and effectively solve problems and initiate and implement projects independently.
Outstanding organizational skills.
Detail-oriented.
Ability to disseminate information clearly and accurately when communicating with prospective students, campus guests, co-workers, and external constituents.
Proficiency in the use of office equipment such as multi-line phone system, copier, printer, shredder, and scanner.
Continually learning new things to enhance efficiency for the team as a whole.
Ability to handle multiple tasks without supervision.
Ability to take direction and work well with others and independently.
Ability to work under the stress of deadlines while balancing multiple obligations.
Ability to use available time/resources effectively to fulfill commitments.
Ability to contribute quality and dependable work performance with thoroughness and accuracy.
Ability to productively adapt to change and unexpected situations.
Ability to handle other tasks as assigned.
Ability to maintain a high level of confidentiality.
Ability to respectfully resolve conflict.
Ability to foster open communication and encourage positive work relationships.
Ability to encourage colleagues and promote high morale by having a positive attitude.
Ability to cultivate positive relationships between and among the campus community and outside constituencies as appropriate.
Demonstrated ability to work with a wide variety of people and personalities.
Commitment to promote diversity in student programming and employee work environments.
Adherence to all personnel and departmental policies and procedures.
Full participation in and contribution to the accomplishments of office missions and goals.

Nice To Haves

Spanish-speaking ability
Experience with the Slate CRM

Responsibilities

Daily processing of application documents, including applications, transcripts, resumes, essays, and references.
Performing records maintenance duties such as scanning, copying, printing, and filing.
Utilizing the Slate CRM to assist counselors or prospective students with documentation questions.
Alerting and notifying staff of guest arrivals and special needs.
Responding quickly to incoming calls and routing them to the appropriate person on campus.
Utilizing various communication modes when working with colleagues and prospective students and their families.
Greeting and assisting campus guests (scheduled and walk-in) with information about campus visits, the application process, academic and extracurricular programs, and directing guests to other offices.
Providing customer service over the phone equivalent to in-person interactions.
Staying informed about campus and community news to answer visitor and caller questions.
Assisting in managing student workers.
Supporting the admission visit and events coordinator with customer service duties for individual campus visitors.
Assisting with set-up for new student registrations and other large admission events.
Encouraging spiritual growth, development, and care for self and colleagues.
Processing student information in accordance with FERPA regulations.
Modeling a committed Christian lifestyle per the College's Lifestyle Covenant.
Functioning with honesty and integrity regarding tasks and interpersonal relations based upon professional standards established by NACCAP and NACAC.