Admissions Assistant

Cambridge Health & Rehabilitation Center•Fairfield, CT

20h•Onsite

About The Position

Are you an organized, compassionate professional with exceptional customer service skills? We are seeking an ADMISSIONS ASSISTANT to serve as the first point of contact for prospective residents and their families. In this vital role, you'll help guide individuals through the admissions process, provide outstanding support, and ensure every new resident experiences a welcoming and seamless transition into our community.

Requirements

Business Administration degree and/or 3-5 years related experience in long-term care
Knowledge of state and federal regulations governing the admission process within a nursing facility
Empathy for the needs of individuals and families during the transition process
Excellent presentation, communication and interpersonal skills
Interest in the nursing needs of the aged and the chronically ill with the ability to work with both
Ability to maintain confidentiality and professionalism in a healthcare setting
Ability to work effectively in a team environment

Responsibilities

Welcome residents, families, and visitors with professionalism, warmth, and compassion.
Guide prospective residents and families through the admissions process, answering questions and providing exceptional customer service.
Prepare and process all required admission documentation while ensuring accuracy and timely completion.
Maintain organized admission records and ensure all regulatory timelines are met.
Answer and direct incoming phone calls professionally, accurately documenting and relaying messages.
Respond to inquiries from residents, families, referral sources, and visitors in a courteous and timely manner.
Process incoming and outgoing mail and perform general administrative support duties.
Collaborate closely with the Admissions Director and interdisciplinary team to ensure a positive admission experience.
Maintain confidentiality and professionalism while supporting residents and their families.