Admissions Officer III (Applicant Services)

Applicant Services • Gainesville, FL

2d • Onsite

About The Position

The University of Florida is currently seeking an experienced and highly motivated individual to join our team as an Admissions Officer III. In this role, you will supervise a team of Applicant Services staff, ensuring the efficient processing of over 120,000 applications annually while providing exceptional customer service to prospective students, parents, counselors, and campus partners.

Requirements

• Master’s degree in an appropriate area; or a bachelor’s degree in an appropriate area and two years of relevant experience.

Nice To Haves

• Ability to plan, organize, and coordinate work and training assignments
• Experience supervising
• Knowledge of University of Florida and State University System policies
• Excellent written and verbal communication skills
• Experience with customer service and public relations
• Experience with Slate, Salesforce, and/or PeopleSoft Campus Solutions

Responsibilities

• Assist with leading the daily operations of the Applicant Services call center, ensuring timely and accurate processing of undergraduate, graduate, post-baccalaureate, certificate, and professional applications.
• Manage application workflow, document imaging, and data integrity within MyAdmissions (Slate) and the Student Information System (SIS).
• Perform initial conduct reviews and determine residency classifications for tuition purposes, applying knowledge of university policies and state regulations.
• Monitor communications and update systems to ensure effective outreach and applicant support.
• Supervise, train, and hire full-time and OPS staff in Applicant Services.
• Develop and conduct training sessions on admissions processes across multiple software platforms, including Slate, Salesforce, and Campus Solutions.
• Coordinate staff schedules, manage time reporting, and lead performance evaluations, ensuring compliance with privacy rules and regulations.
• Oversee the coordination of inbound and outbound phone calls, including the implementation of call campaigns.
• Assist with office visitations, handle complex inquiries, and serve as a point of contact for OneStop Enrollment Services.
• Manage sensitive residency cases and support the Residency Appeals Committee.
• Contribute to the Office of Admissions’ annual report and strategic planning initiatives.
• Assist in holistic reviews of freshman applications.
• Perform other duties as directed by supervisor.

Benefits

• Health, Dental, and Vision Insurance
• State Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level