Intake Manager, Hospice

AccentCare, Inc. • Norwood, MA

8h • Onsite

About The Position

Reimagining Your Career in Hospice. Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together. Be the Best Admissions Manager You Can Be. If you meet these qualifications, we want to meet you!

Requirements

• Associates Degree, Preferred
• Hospice, home health, or case management experience
• 1+ years of supervisory experience or AccentCare tenure
• Excellent written and verbal communication skills
• Ability to work closely with a wide variety of stakeholders

Responsibilities

• Ensure all patient referrals are received in a timely and complete manner
• Coordinate with staff to ensure responsibility for the initial determination of a patient and their families service needs
• Supervise communication with providers, attending physicians, other appropriate hospice staff members, and any other agencies as needed to coordinate initiation of hospice services
• Maintain regular communication with the Director-Business Development (DBD)
• Assist callers with information about other community resources when hospice is not appropriate
• Maintain referral statistics and provide reports on a monthly basis to DBD
• Build and maintain close referral and third-party payor relationships through appropriate and timely written and phone communication
• Maintain confidentiality of sensitive information
• Coordinate with Admissions Department, personnel assignments to cover admissions needs and assessments in an effective and timely manner
• Work cross-functionally with Director-Clinical Operations (DCO), Team Directors (TD) and DBD to ensure promised services are provided
• Participate in hospice orientation and ongoing education programs
• Participate on committees and in special projects, as assigned, including those related to fiscal responsibilities
• Ensure all data is accurately entered into computer systems within guidelines
• Actively participate in short and long-term planning
• Initiate creative ways to meet the needs of patients and families
• Serve as point of contact for Hospice Nurses with admissions responsibilities – including clinical skills oversight, assignments and monitoring compliance regulations
• Completes and provides 90-day and annual performance reviews for direct reports
• Monitors compliance of all regulatory requirements
• Provides follow-up and resolutions for both internal and external concerns and complaints
• Other duties as assigned

Benefits

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app
• Programs to celebrate achievements, milestones, and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree