Admissions Lead (ROPS)

DaVita Kidney Care • Malvern, AL

1d • $23 - $31 • Hybrid

About The Position

The Lead position reports to a DGS Supervisor, with their time split 50/50 between assisting with placing patients and other reporting and workflow functions. The Lead will assist in daily admissions support via telephone, email, fax, and internet to facilitate services for dialysis patients who choose DaVita Guest Services (DGS) for permanent dialysis placement. Leads serve as a point of escalation and process expertise, providing support and guidance to frontline teammates. This individual will be responsible for monitoring and shifting the work load as needed to provide our patients/partners with the highest levels of service. Additionally, the Lead will be expected to assist in regular reporting to the team, management, and field partners. PA candidates: On-site presence is required once a week or as needed at our Malvern, PA office. Colorado candidates: Remote role.

Requirements

• DGS experience required
• Creative problem solving and multi-tasking skills; ability to jump in to situations and quickly determine issues and next steps
• Ability to work non-traditional and/or expanded hours from 6AM to midnight to serve patients and teammates during both emergency and non-emergency events as needed
• Intermediate computer skills and proficiency in Microsoft Word, Excel and Outlook
• Personal values in line with DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment & Fun
• Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

Responsibilities

• Assists, supports, and guides frontline teammates with operational questions and escalations; works with new teammates on multitasking and prioritization
• Manage, maintain, and place permanent patients contained within an internal CRM and spreadsheet by generating outbound telephone calls and emails.
• The management and maintenance of the process may INCLUDE the collection of clinical paperwork, insurance verification, or establishing a confirmed dialysis treatment time
• Responds daily to inbound telephone calls, e-mail, and fax requests for dialysis treatment; monitors all fax folders to ensure team placement SLAs are met
• Generates daily reports including but not limited to: internal system usage metrics and ad hoc requests.
• Reviews, provides direction to teammates and provides status of open placement requests to field partners (Pending File)
• Assists Supervisor by identifying areas of opportunity and strength for teammates; adheres to all performance metrics, schedule adherence, and quality assurance call standards; able to understand and follow DGS & DaVita employment policies, guidelines and procedures at all times
• Other duties as assigned

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed