Admissions Host - Island H2O Water Park
About The Position
The Admissions Host will be responsible for the successful operation of greeting guests, parking, turnstiles, wave stick and grouper. This role involves operating the Touch Screen Vantage system, understanding park tickets and sales strategy, and assisting in group functions. The Admissions Host will answer guest questions, operate turnstiles, enforce ticketing rules, and assist guests at Tower B, ensuring appropriate height for rides and that no inappropriate items are brought onto the slide. They will also ensure guests entering the wave pool have life vests if under the recommended height and adhere to bag check rules. Providing excellent customer service, maintaining a clean work area, and providing accurate park information are key responsibilities. The role also requires ensuring professional development to enhance work knowledge, skills, and proficiencies regarding the Island H2O Live App, adhering to all company policies, and completing work responsibilities within designated timeframes. Ethical conduct and providing feedback to leadership are also expected. Additional responsibilities may be assigned.
Requirements
- High School Diploma or equivalent preferred.
- 1 year in waterpark operations or work-related field preferred.
- Must be at least 16 years of age.
- Ability to troubleshoot situations without delay and act accordingly.
- Ability to succeed in a fast-paced, evolving environment.
- Must be able to work varied shifts, including evenings, holidays overnight events and weekends.
- Must be able to maintain positive, respectful relationships and work effectively with all internal and external constituencies, including employees, community leaders and senior management.
- Must have highly developed interpersonal, verbal, and written communication skills, including presentation skills; ability to communicate clearly, concisely, and persuasively.
- Must have a proactive, goal-oriented, can-do attitude.
- Positive and effective customer service skills.
- Ability and willingness to up-sell products and services.
- Must have good teamwork orientation.
Responsibilities
- Greet guests, visitors, and employees in a friendly and courteous manner.
- Operate the Touch Screen Vantage system for entrance and exit.
- Understand park tickets and park sales strategy.
- Assist in group functions.
- Answer guests' questions concerning the park.
- Operate turnstiles and enforcing park ticketing rules.
- Assist guests at Tower B ensuring that only those of appropriate height ride and that riders do not bring shoes, hats, and other inappropriate items to ride the slide.
- Ensure guests entering the wave pool have life vests on if they are under the recommended height.
- Adhere to bag check rules.
- Provide excellent customer service.
- Keep a clean orderly work area.
- Provide guests with accurate park information.
- Ensure professional development to enhance work knowledge, skills, and proficiencies regarding the Island H2O Live App.
- Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations, and requirements.
- Ensure completion of work responsibilities and special projects in accordance with the designated time frame, as determined by the reporting leader.
- Adhere to company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
- Provide a reporting leader with feedback, ideas, and suggestions on a timely consistent basis.
- Assume additional responsibilities as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
