Admissions Director

Windsor Elk Grove Care and Rehabilitation Center•Elk Grove, CA

9h•$75,000 - $80,000

About The Position

The Admissions Director manages the center’s customer flow process, including referrals, admissions, community sales, referral management, admission sign-in, and post-admission activities using the Core Operating System (PCC). The role supports census goals by coordinating customer flow into and through the nursing center with the interdisciplinary team and HealthCare Area entities. It guides the center sales program to promote customer, referrer, and payor satisfaction, appropriate market penetration, a positive public image, and achievement of QMix and Average Daily Census goals. The Admissions Director assesses inquiries as needed, responds to referrals, coordinates tours and admissions, and ensures a positive admission experience for customers and families. The role gathers and documents customer data, supports effective admissions, discharge, and transfer processes, reviews performance statistics, cultivates referral relationships, and develops sales plans and presentations. It also ensures that customers and families receive high-quality, compassionate service that recognizes individual needs and rights.

Requirements

At least three years of experience in a healthcare setting.
Ability to adjust work schedule based on the center’s business needs, specifically incoming admissions.

Nice To Haves

At least two years of college education in healthcare administration, business management, marketing, and/or public relations.
One year of Microsoft Office experience preferred.
One year of customer service experience preferred.

Responsibilities

Assess inquiries when necessary, respond to referrers according to protocol, communicate admission decisions, and help ensure a positive admission experience for customers and families.
Respond immediately to CareLine, phone, fax, and walk-in inquiries and referrals, and notify the Administrator, RDSM, and CareLine Manager of barriers.
Coordinate tours and the sales process with customers, families, and referrers, personally or through an Admissions Designee.
Follow up on inquiries that have not yet converted to admissions.
Identify, train, and schedule the Center Admissions Team.
Ensure paperwork is properly completed, signed, and distributed in accordance with the Admission Sign-In policy and procedure.
Meet with customers and families upon admission, ensure appropriate room preparation, and introduce customers to nursing staff on the unit.
Gather and document comprehensive, accurate customer data in PCC to support appropriate placement and coordination within a HealthCare Center.
Maintain thorough knowledge of medical, social, and financial information relating to Elder Care.
Work with the Administrator, Regional Director of Sales, Marketing, and appropriate staff to support consistent and effective admissions, discharge, and transfer meetings.
Review performance statistics, including customer flow, pending and lost inquiries, denials, hospital discharges, and sales activity.
Develop and maintain contacts with physicians, social workers, and discharge planners to facilitate hospital referral opportunities for the center and center cluster; coordinate follow-up with the Administrator and Regional Marketing as needed.
Stay informed about services available within the center and throughout HealthCare and serve as a liaison with hospital discharge planners, utilization review nurses, physicians, and other professionals to support efficient use of the center and alternate care settings within HealthCare.
Develop and implement long-range and short-term sales plans.
Coordinate and participate in presentations about the center or relevant healthcare topics for hospitals, physicians, and other potential referral sources.
Put customer service first by ensuring customers and families receive high-quality service in a caring, compassionate atmosphere that recognizes individual needs and rights.
Adjust work schedule based on the center’s business needs, specifically incoming admissions.