Admissions Customer Service Representative

University of Arkansas • Fayetteville, AR

1d • Onsite

About The Position

The Graduate & International Admissions Customer Service Representative serves as a first point of contact for prospective students and graduate and international undergraduate applicants. This role provides front-line customer service support by responding to email, phone, and in-person inquiries, assisting with application-related questions, and ensuring a positive, compassionate and professional experience for all students, faculty, staff and campus constituents providing service of excellence. The position supports admissions operations through accurate information sharing, data entry, and coordination with internal staff and campus partners. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• High school diploma or equivalent required
• At least two years of full-time professional experience, preferably in a customer service-related environment
• Students should have the ability to operate office equipment
• Attendance, punctuality, accuracy, good judgement, teamwork and cooperation are skills needed for the position
• Strong customer service skills with a professional, friendly, and student-centered approach
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving skills
• Attention to detail and ability to follow established procedures and guidelines
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency with basic computer applications (e.g., email, Microsoft Office); ability to learn admissions systems
• Ability to handle sensitive and confidential information appropriately
• Ability to be committed to inclusive, respectful, and welcoming service
• Ability to be dependable and punctual
• Willingness and ability to adapt during peak workload periods
• Persons must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Prior experience in higher education, admissions, or student services environment
• Experience working with diverse a variety of populations, including international students
• Cultural sensitivity
• Familiarity with CRM or student information systems (e.g., Slate, Workday Student)

Responsibilities

• Serves as a first point of contact for prospective students and graduate and international undergraduate applicants.
• Provides front-line customer service support by responding to email, phone, and in-person inquiries.
• Assists with application-related questions.
• Ensures a positive, compassionate and professional experience for all students, faculty, staff and campus constituents providing service of excellence.
• Supports admissions operations through accurate information sharing, data entry, and coordination with internal staff and campus partners.

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED