Admissions Counselor- IL- Admissions

Midwestern University • Downers Grove, IL

8d • Onsite

About The Position

The Admissions Counselor serves as a front-line ambassador for Midwestern University (MWU), guiding prospective students through the admissions process and representing MWU at recruitment events. This role combines personalized engagement with data-driven recruitment strategies, academic program management, application review, and event planning. Counselors ensure an inclusive, compliant experience while driving enrollment goals and contributing to strategies that support institutional success. Predictable in-person attendance is required, with some evening/weekend hours during peak recruitment cycles.

Requirements

• A bachelor’s degree from an accredited institution.
• At least one year of office experience.
• Strong customer service skills.
• Excellent written and verbal communication abilities.
• Confidence in public speaking.
• Comfort working evenings and weekends.
• Ability to travel approximately 15 percent, regionally or nationally as required.
• Valid driver’s license (if required).
• Proficiency with MS Office (Word, Excel, Outlook, PowerPoint).
• Experience with admissions CRM systems (Slate preferred) and/or Salesforce/TargetX.
• Strong attention to data accuracy.
• Familiarity with webinar platforms (Teams/Zoom) and basic email/SMS campaign tools.
• Must be able to work in a constant state of alertness and safe manner.
• Must have regular, predictable, in-person attendance.

Nice To Haves

• A master’s degree in Higher Education Administration or a related field.
• Experience in higher education admissions or student services.
• Empathy, active listening, and solution-focused approach.
• Ability to prioritize and meet deadlines independently.
• Skilled in interpreting reports and using data for decisions.
• Commitment to inclusive practices and supporting diverse communities.
• Confidentiality, integrity, and compliance with regulations.

Responsibilities

• Advise prospective students on programs, requirements, and next steps.
• Lead campus tours and info sessions (in-person and virtual).
• Respond promptly to inquiries and maintain accurate CRM notes.
• Manage assigned programs and attend recruitment events (approximately 15% travel).
• Represent MWU at fairs and conferences while coordinating travel.
• Build relationships with feeder schools and track conversion results.
• Host virtual sessions and webinars; engage via email, SMS, and social media.
• Suggest content based on applicant questions and trends.
• Coordinate interview and admit days, including logistics and communications.
• Review applications and recommend decisions.
• Maintain accurate CRM records and ensure data integrity.
• Prepare pipeline reports and analyze trends.
• Use data to improve recruitment strategies and processes.
• Work with faculty and staff for consistent messaging.
• Support transition from admission to matriculation.
• Serve as liaison for assigned programs.
• Protect applicant data and follow FERPA and NACAC guidelines.
• Promote accessibility and inclusive practices.
• Stay current on admissions trends and tools; attend trainings and conferences.
• Share knowledge and contribute to team improvements.
• Additional duties as assigned by the Director of Admission or Associate Director of Admissions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• Pet insurance
• Flexible spending accounts (healthcare reimbursement and child/dependent care account)
• Competitive time off package including paid holidays, sick/flex days, personal days and vacation days.
• 403(b) retirement plan
• Tuition reimbursement
• Child care subsidy reimbursement program
• Identity theft protection
• Employee assistance program
• Wellness facility on-site with a fully equipped fitness facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level