Admissions Counselor- Online Division- Grand Canyon University

Grand Canyon Education • Phoenix, AZ

2d • Hybrid

About The Position

Join Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Admissions Counselor to be the first point of contact for prospective students and help enroll them in online degree programs. This position is based in Phoenix, AZ, and we are currently in a hybrid work status. New hires are required to work onsite/in-office 3 days per week (Tuesday through Thursday) for the first 90 days of employment after training. Schedules are subject to change. New hire training will encompass three full weeks of training. One week will be held in-person at our Phoenix, AZ campus and the following two weeks will be held virtually via Zoom. You’re an energetic goal-getter with a team spirit, who is passionate about the power of education. You’re driven, self-motivated and empathetic and have demonstrated success in building relationships, meeting expectations/deadlines, providing excellent service, and multitasking. You know it’s not all about achieving your goals. While that does get you excited, what you really thrive on is using your exceptional communication and coaching skills to help non-traditional Grand Canyon University students’ level up in their lives through a quality education. Now is the time to bring your talent to Grand Canyon Education, where you’ll have the opportunity to play an integral role in providing Grand Canyon University online students the roadmap for success from application through completion of their first few classes.

Requirements

• Bachelor’s Degree (highly preferred in marketing, education or business administration) OR 2 years’ related experience with a least 60 college credits completed.
• No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Outstanding time management skills.
• Clear communication skills (phone and writing).
• Well developed listening skills.
• Great follow up skills.
• Comfortable helping prospective students work through concerns or roadblocks.
• Self-motivation and drive to succeed.
• High emotional intelligence.
• Ability to demonstrate empathy.
• Proficiency in Microsoft Office Suite.

Nice To Haves

• Relevant industry related professional experience.
• Experience working with CRM tools.
• Prior call center experience.

Responsibilities

• Reaching out to new and prospective online students by implementing a phone campaign strategy that includes 100+ dials and 3+ hours of talk time per day.
• Introducing new students to the online classroom environment.
• Keeping detailed and accurate records of student information all while maintaining confidentiality.
• Providing exceptional counseling to prospective students through a variety of mediums (phone, email, text).
• Championing the GCE mission, promoting Grand Canyon University student success and institutional growth.
• Meeting performance goals and generating referral activities.
• Guiding prospective Grand Canyon University students through the admissions process and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services.

Benefits

• 100% tuition-free education for employees through the Master's degree program level.
• 75% tuition coverage at the Doctorate degree program level for employees.
• Generous tuition benefits for employee's spouse, children and dependents.
• Generous PTO starting at 20 business days per year.
• 11.5 paid Holidays.
• Ongoing professional development and growth.
• Collaborative and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level