Admissions Counselor - Online Division - Doctoral Programs - Grand Canyon University

Grand Canyon Education•Phoenix, AZ

6d•Hybrid

About The Position

Grand Canyon Education (GCE) is seeking a motivated Admissions Counselor to serve as the primary point of contact for prospective students and guide them through the enrollment process for online degree programs. This role is crucial in helping students succeed by providing them with the necessary information and support from application to the initial stages of their academic journey. The position emphasizes building relationships, coaching students, and leveraging communication skills to help non-traditional students achieve their educational goals.

Requirements

A Bachelor’s degree required; candidates that have related work experience will be considered.
No delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
Outstanding time management skills, including the ability to multitask and prioritize competing priorities.
Clear communication skills, with the ability to explain concepts effectively over the phone and in writing.
Well-developed listening skills and great follow-up skills.
Comfortable helping prospective students work through concerns or roadblocks.
Self-motivation and drive to succeed, taking ownership of interactions with students.
High emotional intelligence and the ability to demonstrate empathy.
Proficiency in Microsoft Office Suite.

Nice To Haves

Relevant industry-related professional experience.
Experience working with CRM tools.
Prior call center experience.

Responsibilities

Reach out to new and prospective online students by implementing a phone campaign strategy that includes 100+ dials and 3+ hours of talk time per day.
Introduce new students to the online classroom environment.
Maintain detailed and accurate records of student information while ensuring confidentiality.
Provide exceptional counseling to prospective students through various communication channels (phone, email, text).
Champion the GCE mission, promoting Grand Canyon University student success and institutional growth.
Meet performance goals and generate referral activities.
Guide prospective Grand Canyon University students through the admissions process by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services.