Admissions Counselor - Part Time - 3-11pm

Acadia•Chattanooga, TN

12d•$22 - $45•Onsite

About The Position

Erlanger Behavioral Health Hospital is a supportive, patient-centered environment where compassionate professionals work together to make a meaningful impact. Our team provides high-quality, evidence-based mental health care in a setting that values collaboration, respect, and personal growth. If you’re passionate about mental health and want to help individuals and families move toward hope, healing, and long-term wellness, we’d love to consider you for our team.

Requirements

Bachelor’s degree in a social services field required (if state allows)
Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility)

Nice To Haves

Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred
One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred
First aid may be preferred based on state or facility

Responsibilities

Facilitate admissions
Conduct clinical intake assessments
Manage utilization review processes
Ensure patients receive the most appropriate level of care while supporting effective use of benefits and resources
Respond to inquiries about the facility within facility policy timeframes
Develop therapeutic relationships with patients and families
Perform benefit eligibility to ensure patient benefits are active at the time of admission
Communicate benefit eligibility to the business office and the patient or significant other
Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals
Coordinate admission and transfer from referral sources and between levels of care within the facility
Maintain knowledge of milieu management
Communicate projected admissions to designated internal representatives promptly
Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission
Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family
Prepare and maintain appropriate medical record documentation that will result in authorization at the level of care being requested of the payor
Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines
Admit the patient to the registration and accounting system
Complete all admission and consent forms with the patient
Demonstrate a positive, empathetic, and professional attitude toward customers always
Acknowledge and work to resolve complaints when patient needs are not met
Recognize that patient safety is a top priority
Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals
Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service
Conduct safety checks and ensure that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed
Perform other functions and tasks as assigned