Admissions Counselor, Days

Acadia • LaPlace, LA

4d • Onsite

About The Position

River Place Behavioral Health is seeking an Admissions Counselor to join their team. This facility, located near New Orleans and Baton Rouge, provides acute inpatient care for adults with various mental health concerns, including those with co-occurring substance use disorders. The Admissions Counselor is crucial in managing the patient admission process, ensuring it is compassionate, efficient, and compliant. This role involves clinical judgment, strong communication, and a balance of administrative and therapeutic duties in a fast-paced environment. The ideal candidate will be empathetic, professional, and dedicated to patient safety, ensuring patients receive the appropriate level of care during their transition into treatment.

Requirements

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• Current licensure, as required for the area of clinical specialty, i.e., current RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Nice To Haves

• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility checks to ensure patient benefits are active at the time of admission and communicate this information to the business office and the patient or significant other.
• Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
• Prepare and maintain appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit patient in the registration and accounting system and complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude towards customers always.
• Acknowledge and work to resolve complaints when patient needs are not met.
• Recognize that patient safety is a top priority.
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Conduct safety checks and ensure that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.
• Perform other functions and tasks as assigned.

Benefits

• Competitive compensation with industry leading annual performance-based bonus opportunity
• Comprehensive benefits including medical, dental, and vision insurance
• 401(k) with company match to support your financial future
• Stock-based awards, giving you a stake in Acadia’s success
• Generous paid time off for vacation, sick days, and holidays
• Professional development & leadership training to sharpen your skills
• Career mobility within Acadia

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level