Admissions Counselor

Embark Behavioral Health • Independence, MO

1d • Onsite

About The Position

Embark Behavioral Health is hiring an Admissions Counselor to support the intake process for families pursuing residential treatment for their teenagers. In this role, you’ll be the key contact for caregivers during a critical moment in their journey where you'll help them navigate options and take the next step towards care. You’ll coordinate with internal teams, manage high call volumes, and ensure admissions are completed accurately and on time. Your work will directly influence access to treatment, making a measurable difference in the lives of youth and their families.

Requirements

• High school diploma or equivalent GED
• Experience in a behavioral health setting
• Proficient in Microsoft Office (Excel, Outlook, Word, Teams)

Nice To Haves

• Bachelor's degree
• Sales or marketing experience
• Comfort handling sensitive conversations with professionalism and urgency.
• Familiarity with DSM-V and behavioral health terminology
• Personable, empathetic, and professional while working with families in crisis

Responsibilities

• Educate families about Embark’s services and continuum of care, assess student fit, present cases to the clinical team, and advocate for both the student and their family throughout the admissions process
• Provide informed consent to prospective families by reviewing insurance benefits, financial responsibility, and the creation of good faith estimates
• Plan and coordinate admissions logistics in collaboration with the Admissions Director, onsite teams, and prospective families while balancing Average Daily Census (ADC) and minimum wait time goals.
• Work in collaboration with the Admissions Director to maintain awareness of bed space availability and census needs to relevant stakeholders.
• In collaboration with the Admissions Director, serve as a communication bridge between the clinical team, utilization review team, and leadership teams by sharing updates, trends, and strategic insights to better the admissions experience for enrolling families.
• Document all calls, emails, and activities with prospective families efficiently in Sales Force.
• Organize and lead family and referral partner tours in partnership with the Director of Clinical Partnership (DCP) and on-site team.
• Provide appropriate resources and referrals to families who are not a fit for Embark programs.
• Work closely with the Admissions and Executive Director to determine admissions and programmatic needs and problem solve accordingly.
• Collect accurate and timely payment from families upon admission.

Benefits

• Access to an established Mastery Program that offers unparalleled opportunities for professional growth.
• Medical insurance
• Dental insurance
• Vision insurance
• Voluntary life and AD&D insurance
• Long-term disability
• 401K with company matching
• PTO
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED