Admissions Counselor

Arcadia University•Glenside, PA

About The Position

This entry-level position focuses on recruiting and yielding undergraduate and graduate students and contributing to Enrollment Management recruitment and retention efforts. The Admissions Counselor serves as the counselor for an assigned territory or program, building and maintaining positive relationships with applicants, families, schools, counselors, faculty, program directors, coaches, and other stakeholders. The role may include reviewing undergraduate applications and recommending admission decisions and scholarship offers for the assigned territory or program. The counselor communicates with prospective and current students and parents by phone, email, text, and other appropriate channels, and takes part in the Admissions Counselor on Duty rotation. The position supports one or two projects in collaboration with a project lead, organizing tasks, meeting deadlines, and communicating assignment status. The counselor executes a territory recruitment plan, which may involve travel to high schools, community colleges, community events, and college fairs. The role requires participation in on-campus recruiting events, including weekend undergraduate open houses and weekday evening graduate open houses and Transfer Days; events may include presenting information sessions to small or large groups. The counselor also advises students and parents about financial aid and financing options and may cover the Financial Aid Counselor on Duty rotation. The position is based in Glenside. It requires regular evening and weekend availability, overnight travel, and the ability to lift up to 35 pounds with or without reasonable accommodation. A valid driver's license and a vehicle available for recruitment travel are required. Employment offers are conditional on successful background and motor vehicle record checks. Arcadia University describes itself as a values-based, welcoming community and welcomes candidates who can demonstrate how they will incorporate its values in their work. The University offers a competitive benefits package, including healthcare, tuition benefits, retirement benefits, and health and wellness programs and resources.

Requirements

Bachelor's degree.
Valid driver's license and a vehicle available for recruitment travel.
Successful completion of a background check and motor vehicle record check.
Availability for regular evening and weekend programs and activities, as well as overnight travel.
Ability to communicate clearly and professionally in writing, by telephone or video, through online media, and face to face, adapting communication to the audience and medium.
Ability to provide clear and complete presentations and engage large groups with varied audiences.
Ability to work professionally with prospective and current students, parents, high school representatives, and university employees; provide timely information, follow up, or refer questions appropriately.
Ability to empathize with others and address differing perspectives.
Ability to organize tasks, monitor progress, adapt to changes, communicate workload and project status, and manage assignments through completion.
Beginner-level mastery of core Microsoft Office programs and general knowledge of social media platforms.
Ability to engage respectfully with people from diverse backgrounds.
Ability to respond positively to direction and performance-related critiques and foster a positive, cooperative, productive work atmosphere.
Ability to lift up to 35 pounds with or without reasonable accommodation.

Nice To Haves

Experience with business uses of social media.

Responsibilities

Recruit and yield undergraduate and graduate students within an assigned territory or program.
Build and sustain positive working relationships with applicants, families, schools, counselors, faculty, program directors, coaches, and other relevant stakeholders.
Review undergraduate admissions applications as required and, where applicable, recommend admission decisions and scholarship offers for the assigned territory or program.
Communicate with prospective and current students and parents by telephone, email, text, and other appropriate means.
Participate in the Admissions Counselor on Duty rotation and answer questions in person, by phone, or by email.
Assist with one or two assigned projects in collaboration with a project lead; organize tasks, meet deadlines, and communicate progress and status.
Participate in weekend, evening, and weekday on-campus recruiting events, including open houses, information sessions, receptions, and Transfer Days.
Present information sessions to small and large groups at recruiting events.
Execute a territory recruitment plan, which may include travel to high schools, community colleges, community events, and college fairs.
Counsel students and parents through the financial aid process and explain financing options.
Assist with the Financial Aid Counselor on Duty rotation by answering questions in person or by phone.
Perform other duties as assigned by the Assistant Vice President for Enrollment Management, the Vice President for Enrollment Management and Student Affairs, or other senior management.
Assist the Office of Enrollment Management with additional work temporarily during periods of high volume or need.