Admissions Counselor

Bertelsmann-Jobs•San Diego, CA

1d•$27 - $29•Remote

About The Position

The Admissions Counselor recruits for and administers admissions processes for all online Alliant degree programs under the general direction of the Admissions Manager and Senior Director, Admissions. The role manages inquiries and contacts prospective students by telephone, email, and live chat, and conducts student interviews. It provides admissions counseling and customer service throughout the admissions process, communicates program information, coordinates interviews and recruitment activities, and tracks applicant communications using Salesforce and CampusNexus when applicable. The position is remote, with standard office hours and occasional evening or weekend hours. Travel is not required. The role has no direct or indirect reports. The stated salary range is $27.39–$28.71 per hour, annualized at $54,000–$56,000. The position is full-time, non-exempt, and scheduled for 37.5 hours per week. Employment is contingent on successfully completing a background check.

Requirements

Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant experience.
Experience in a college or university admissions department and/or at least two years of customer service, sales, or marketing experience.
Proficiency with Microsoft Office applications.
Proficiency with Salesforce or a similar customer relations management system.
Experience with integrated business software systems in higher education, including relational databases.
Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds.
Excellent typing skills, including a minimum speed of 40 WPM and accuracy; a typing test may be required for counselors with live chat responsibilities.
Proven ability to work effectively as a team player.
Ability to manage multiple tasks according to required deadlines.
Ability to exercise discretion and tact in interpersonal contacts and maintain confidentiality.
Ability to maintain composure under high-stress conditions.
High level of accuracy and attention to detail.
Applicants must currently be authorized to work in the United States on a full-time basis.
Successful completion of a background check, including criminal, prior employment, and education verification.

Responsibilities

Build relationships with prospective and continuing students, administration, faculty, staff, external school districts, and professional organizations.
Provide admissions counseling to prospective students.
Manage the admissions application process and coordinate interviews between appropriate parties.
Provide counseling and customer service to prospective students at all stages of the admissions process via telephone, email, live chat, and campus visits.
Respond to new inquiries promptly and follow the phone and email communication strategy for prospective students.
Communicate program offerings and details across a range of degree programs to prospective students.
Maintain ongoing communication with applicants and track communications in Salesforce and CampusNexus (CNS), when applicable.
Attend recruitment fairs and applicable conventions and conferences.
Coordinate and present program information at open houses, informational webinars, community colleges, graduation fairs, and local businesses.
Coordinate scheduling of student interviews with faculty and/or program directors.
Deliver weekly reports and admissions updates to program directors and the Director of Admissions as needed.
Perform other related tasks, duties, and responsibilities as required, assigned, or directed.