Admissions Counselor Supervisor

Acadia•North Port, FL

1d•Onsite

About The Position

North Port Behavioral Health is a Premier Mental Health and Substance Misuse Hospital seeking passionate Admissions Counselor Supervisors to work at their facility in North Port, FL. The role involves helping individuals suffering from mental health or substance use disorders. North Port Behavioral Health is a new 144-bed inpatient psychiatric hospital offering 24-hour nursing care for those struggling with behavioral and addiction disorders. The populations served include Adolescents (13-17), Adults (18+), and Seniors (55+).

Requirements

Knowledge of milieu management.
Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
CPR certification preferred.
De-escalation/restraint certification preferred.
First aid may be preferred based on state or facility.

Nice To Haves

Bachelor’s degree in a social service field.
Master’s degree in a social services field or RN.
In some states, may also be a registered nurse, in which case, an associate's or bachelor's degree in nursing is required.
One or more years’ experience in a healthcare admissions role.
One or more years’ supervisory/lead experience in a healthcare admissions setting.

Responsibilities

Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre-certifications.
Plan, assign, supervise, and perform duties to ensure patient safety and the efficiency of the department for the assigned shift.
Prioritize potential admissions, considering patient needs and the facility’s capability and capacity to meet those needs appropriately.
Coordinate with the business office to ensure timely and accurate financial counseling of patients.
Provide guidance and direction to staff, encouraging and building mutual trust, respect, and cooperation among team members.
Ensure that EMTALA logs, if applicable, are completed for each patient seen by admissions.
Participate in staff training by serving as a preceptor for new admission team employees.
Report shift challenges promptly to the AOC or Admissions Director.
Demonstrate a positive, empathetic, and professional attitude toward customers, acknowledging and working to resolve complaints when patient needs are not met.
Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.