Admissions Counselor, Accelerated Undergraduate - Hybrid San Diego

Point Loma Nazarene University•San Diego, CA

1d•Hybrid

About The Position

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates. PLNU is looking for a highly motivated and goal-oriented team member who has strong communication skills, attention to detail, exceptional customer service, is highly collaborative, has the ability to multitask in a fast paced environment, and has a passion for helping students reach their goals. We are looking for an individual who will support and grow within the team in the Adult Undergraduate Admissions department of the Graduate and Professional Studies Division. You will be a great teammate who is willing to take direction but also shows initiative and can work independently. You are a fast learner and are willing to take the initiative on building relationships with our partners and students and work collaboratively with your team to reach enrollment goals. The role will be assigned a community college territory, where you will engage with Transfer Centers, Deans, faculty and students at your assigned community college campus and the surrounding community with the goal of recruiting students to the university. This includes responsibility to meet or exceed assigned enrollment goals. This position is eligible for a hybrid work arrangement, meaning several days a week the staff member will be able to work from home. Primary office location on in office days will be MiraCosta College campus in Oceanside, CA with occasional presence at PLNU Mission Valley Regional Center.

Requirements

Bachelor’s degree required
Proficiency in computer software, Google Suite, Zoom
Excellent written and verbal communication skills.
Must be highly motivated with a high level of enthusiasm for promoting new and expanding academic programs to prospective students.
Commitment to a high-level performance culture to help ensure the admissions goals of the university.
Ability to communicate effectively, both orally and in writing, including public speaking skills.
Must possess strong attention to detail and time management skills.
Ability to work independently and as part of a team.
Ability to accomplish tasks under pressure of deadlines.
Ability to exercise interpersonal skills in establishing and maintaining effective working relations with peers, external contacts, faculty and staff across all levels of the institution.
Evidence of Christian commitment and active church involvement.
In addition, staff agree to live in agreement with PLNU’s Community Life Covenant.
The job offer is contingent on the successful completion of a background check.
PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Nice To Haves

Experience and knowledge of the unique needs of adult/online learners and/or university level admissions is a plus
You enjoy networking and building relationships
Proficiency in Google Suite, a CRM (like Salesforce) is a plus
You have an eye for identifying customer needs and navigating obstacles
Self-motivated and able to work independently, along with regular check-ins and supervision from department leaders or teammates to communicate back progress and updates.
Enthusiastic, passionate, and strong work ethic
Proactive and self-motivated with strong attention to detail.
Strong verbal and communication skills
Knowledge and experience working with a diverse customer or student population is preferred
Experience in university enrollment or sales preferred.

Responsibilities

Manage all aspects of AUG student recruitment including lead/inquiry development, lead/inquiry handling, pre-admissions advising, transcript evaluations, applicant counseling, acceptance processing and enrollment with proactive, timely follow-up with the prospective student at every stage.
Follow-up with prospective students through in-person meetings, phone conversations, Zoom, voicemail, texting and email until the enrollment process is complete and the student has started classes.
Evaluate applications for admission according to program criteria.
Maintain consistent records and current status reports for each prospective student, using established resources and guidelines including the admissions CRM to track prospective students through the application and admissions processes.
Oversee the planning, coordinating, communication and/or execution of student-focused events and presentations at assigned community college campuses or other locations, including: information sessions, classroom visits, community college events, and outreach events to promote PLNU programs.
Maintain relationships with the deans, faculty members and upper administration at the community colleges.
Serve as a liaison and ambassador between the community college campuses and PLNU to further the mission and brand of PLNU.
Schedule classrooms and work with community college staff on logistics (such as key distribution) for the time and day classes will be meeting at the community college and support PLNU faculty with classroom logistics as needed.
Provide updates on a regular basis to supervisor and other members of the enrollment leadership team on the status of applicants, status of recruiting efforts, and semester forecasting
Work occasional evenings and weekends as needed for participation in events or other projects.
Other related responsibilities as assigned.