Admissions Coordinator, Children's Services
About The Position
Lakeview Center provides comprehensive behavioral health care to adults and children with mental illnesses, drug and alcohol dependencies and intellectual disabilities. Across Northwest Florida, our services range from residential treatment to outpatient counseling, psychiatry, trauma care, treatments for substance misuse and 24/7 support for those with serious mental illnesses. The position of Admission Coordinator is an integral part of the Business Practice Front Office Team. This position primary responsibilities are the provide support for the clinical and physician practice area by managing the front office responsibilities of appointment check-in and check-out, scheduling, rescheduling, reminder calls, authorizations, collecting of co-pays, verifying insurance and providing quality customer services. This position is expected to maintain a working knowledge of front desk processes, ensure all daily task are completed timely, support the needs of the professional staff and ensure quality customer service. Assignments/tasks are expected to be executed with considerable independence and maintain compliance with established facility policies and procedures, contract requirements, organization bylaws, and federal and state regulations/laws.
Requirements
- High school diploma or GED and 3 years of related medical field experience, OR a combination of education and related medical field experience
- Working knowledge of business/medical or relatively front office practice
- Ability to work independently with good criterial thinking and decision-making skills
- Proficient internet/computer skills and use Microsoft Office 10 to complete task
- Strong organizational skills and the ability to prioritize responsibilities
- Ability to maintain effective working relationships with internal and external customers
- Excellent verbal and communication to include letters, memos and emails
- Ability to work within the guidelines established in the policies and procedures of the agency and assigned program division
- Extremely detail oriented with a high level of accuracy while demonstrating the ability to resist distractions
- Able to pass organization screening requirements, including state and federal background screening as appropriate
Nice To Haves
- Understanding of insurance authorizations and practice requirements
Responsibilities
- Manage the front office responsibilities of appointment check-in and check-out
- Scheduling, rescheduling, reminder calls
- Authorizations
- Collecting of co-pays
- Verifying insurance
- Providing quality customer services
- Maintain a working knowledge of front desk processes
- Ensure all daily task are completed timely
- Support the needs of the professional staff
- Ensure quality customer service
- Execute assignments/tasks with considerable independence
- Maintain compliance with established facility policies and procedures, contract requirements, organization bylaws, and federal and state regulations/laws
Benefits
- Drug Free Workplace Employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
