Admissions Coordinator

Northeast Recovery•Quincy, MA

31d•$53,000 - $60,000•Onsite

About The Position

Northeast Recovery is a network of Drug and Alcohol Addiction Treatment Facilities that provide a variety of levels of care to those who are prepared to begin their journey toward recovery. We are looking for a full-time Admissions Coordinator at Northeast Recovery in Quincy, Massachusetts. The Admissions Coordinator is responsible for completing successful admissions from start to finish. This includes answering inbound calls, completing outbound follow-ups, and documenting all correspondence. The role also involves coordinating with staff to ensure patient admissions to a treatment facility follow all appropriate guidelines.

Requirements

Excellent interpersonal communication and presentation skills.
Detailed oriented and able to work under pressure.
Ability to handle multiple priorities with a sense of urgency.
Strong organizational, problem-solving and time management skills.
Exceptional customer/client service with the ability to resolve service issues.
Knowledge of Drug-free Workplace Policies.
Knowledge of Addiction Issues, co-occurring disorders, and the 12-Step Recovery Program.
High school diploma with 6+ months experience working in Admissions.

Nice To Haves

Customer Service experience preferred.

Responsibilities

Adhere to the admissions department census goal and admission numbers by week/month.
Understand and adhere to department and company KPIs and goals.
Create and maintain treatment reports on all admissions and inquiries using the tools directed by your supervisor.
Serve as a resource to potential patients, their loved ones, or any other related party inquiring about treatment services.
Adhere to HIPAA regulations.
Follow QA on admissions.
Answer phones and maintain professionalism throughout all calls.
Schedule transportation and track incoming flights for clients attending our programs.
Present programs in detail to family members and potential clients. Remove all "admission barriers" on the front end.
Communicate any client needs with the appropriate departments; clinical, UR, case management, client advocacy, etc.
Verify verification of benefits and relay information and OOP to the family and/or client accurately. Stay current on types of insurance that works for the facility.
Ensure an assessment is coordinated for the admission and is approved by the appropriate party.
Identify medical and psychiatric emergent needs on the front end of admission and notify appropriate team members and address the needs prior to admission.
Enter appropriate documentation in KIPU, Salesforce, and all associated systems as instructed by supervisor.
Update Salesforce with any cancellations, admissions and notifications.
Relay necessary information in a concise manner to management, peers, and client's/family members post admission and any concerns that arise after admission work with the appropriate team members to resolve the issue.
Follow detailed processes and procedures as set forth by department managers to ensure a safe and accurate admission.
Have knowledge on all programs offered at facility. Stay current on all changes regarding programs and services offered at facility.