Admissions Coordinator
About The Position
Trustbridge Hospice, a part of Empath Health, is seeking a compassionate and customer-focused Admissions Coordinator to join our team in West Palm Beach. This position is onsite in a call center environment. This full-time position works Monday through Friday, 11:00 a.m. – 7:30 p.m., supporting the admissions process and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions. Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.
Requirements
- Three (3) years of experience in healthcare administration or customer service.
- Ability to handle a high call volume.
- Strong communication, organization, and computer skills.
Nice To Haves
- Associate degree preferred.
- Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.
Responsibilities
- Facilitate the conversion of referrals to admissions through completion of the intake process.
- Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
- Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
- Maintain accurate records and documentation in accordance with organizational policies.
- Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.
Benefits
- Medical, dental, vision, life, and retirement with company match.
- 5+ weeks to rest, recharge, and live your Full Life
- Advance through education, training, and tuition reimbursement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
