Admissions Coordinator

ODYSSEY BEHAVIORAL GROUP • Franklin, TN

6d

About The Position

The Admissions Coordinator responds to incoming telephone inquiries, oversees subsequent communications, on-call duties, and actively coordinates multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Odyssey Eating Disorder Network.

Requirements

• Position requires a high school diploma or equivalent and a minimum of two years of behavioral healthcare admissions experience.

Nice To Haves

• Bachelor’s degree or equivalent and familiarity with general psychiatric conditions, eating disorders or working experience in behavioral health treatment settings preferred.

Responsibilities

• Offers empathetic and knowledgeable assistance to individuals seeking behavioral health services, including providing information, answering questions, and ensuring a supportive experience.
• Demonstrates effective communication skills to connect with callers creating trust and understanding during the initial conversation.
• Collects relevant details about the client’s needs, symptoms, and preferences, assessing what services align with the client’s requirements.
• Adheres to predefined call procedures ensuring consistency/efficiency including following up with clients as needed to maintain continuity and quality of service.
• Ensures smooth admissions by effectively communicating with key admissions decision-makers and various stakeholders, coordinating information, addressing concerns, and facilitating collaboration.
• Assists clients in understanding their insurance coverage and financing options including explaining benefits, costs, and payment arrangements.
• Guides clients and their families through treatment choices highlighting the advantages of specific facilities and address any barriers to accessing care.
• Determines appropriate level of care by assessing client’s clinical needs during pre-admission screenings.
• Coordinates tours and admissions by organizing schedules, providing necessary information, and ensuring a smooth transition for clients.
• Delivers exceptional service by remaining well-informed through continuous education and diligent reading of relevant materials.

Benefits

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees