ADMISSIONS COORDINATOR

UHS•Colorado Springs, CO

About The Position

At Cedar Springs Hospital, our mission is to deliver the highest quality services to individuals and their families who are dealing with the ramifications of mental illness or substance abuse. Our formula for successful treatment includes innovative services using a level of care that is appropriate to each illness, individually tailored programs and highly qualified mental health professionals. Cedar Springs is dedicated to providing quality, multidisciplinary behavioral health care services to children, adolescents, adults and their families. As an employee of Cedar Springs we offer the following benefits: Medical, Vision, Dental, Life Insurance Short Term/Long Term Disability Paid Time Off Education/Tuition Assistance Employee Assistance Program (EAP) Cedar Springs Hospital is in compliance with the Healthy Family and Workplaces Act (HFWA) and Families First Coronavirus Response Act (FFCRA).

Requirements

Position may require walking, standing sitting for prolonged periods of time.
Occasionally lifts up to 10 pounds and carries small objects from waist to chest.
Requires ability to work long periods on the phone;to hear and speak clearly over the phone.
Must be able to read and write and specifically record information and read medical records.
Regularly needs to bend, stoop and reach.
Emotional stability necessary to perform the essential functions of the job.
Vision and hearing sufficient to perform the essential functions of the job.
Requires excellent organizational, verbal, interpersonal and customer service skills, grammar and spelling, the ability to read/comprehend written instructions and follow verbal instructions.
Ability to establish and maintain effective working relationships with employees, managers, referral sources, patients/families, community resources, etc.
Ability to exercise professional independent judgement in planning own work.
Must be flexible with work hours to accommodate work volumes.
Ability to multi-task and stay calm when dealing with several issues at one time.
Must be comfortable answering a high volume of incoming telephone calls.
Must have excellent computer and data entry skills.
Typing 50 wpm with knowledge of grammar, punctuation and spelling.
Knowledge of general office equipment.
Requires organizational, verbal, interpersonal and customer service skills, the ability to read/comprehend written instructions and follow verbal instructions.
Working knowledge of software programs such as Windows, Word, Excel, etc.
Ability to maintain confidentiality.
Ability to work mornings, evenings and weekends is necessary.
Must have exceptional customer service experience.
Associate’s degree or equivalent
Customer service experience in the mental health field and excellent computer/data entry skills required.
Must meet or exceed hospital and regulatory agency training requirements.

Nice To Haves

bachelor’s degree in social services or related field preferred.

Responsibilities

Approximately 20% of time is spent with phone and reception triage
20% with assisting crisis evaluators in the admission process with pre-authorizations and admission paperwork
60% will be working directly with patients on units completing consents and outcomes