Admissions Coordinator (Facility)

American Addiction Centers•Hollywood, FL

1d•Onsite

About The Position

The Admissions Coordinator provides a professional evaluation of AAC services to potential clients and/or family members. This includes accepting inquiries from individuals referred to American Addiction Centers, explaining services and related costs, conducting telephonic intakes, and providing guidance on federal regulations. The Admissions Coordinator also works with existing patients and families and facilitates the continuation of care with existing patients.

Requirements

Bachelor degree in business or related field.
Computer proficiency: strong keyboarding skills and the ability to multi-task (type and talk) is required
Ability to read and interpret written information; write clearly and informatively; ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrable group presentation and customer service skills
Strong goal achievement history with the ability to strategize, persuade, overcome objections and negotiate in a fast pace environment
Ability to multi-task and achieve metric goals at a high level with or without direct supervision
Passion to play an integral role in the over-arching success of the mission of AAC
Excellent problem solving and decision-making skills
Nonviolent Crisis Intervention Training within 30 days of hire
BLS within 30 days
Valid driver license and insurable driving record

Nice To Haves

Strong healthcare/behavioral health (i.e. psychology, nursing, social work, etc.) knowledge and skills preferred

Responsibilities

Deliver the highest quality, customer service standards of care and productivity for internal and external clients
Exercise effective use of soft skills, including but not limited to: active listening, questioning techniques, building rapport, voice and para-verbal communication, empathy and motivational interviewing
Effectively communicate and educate on specific features and benefits a facility provides based on the clinical needs of a client
Expectations for ongoing professional development with a focus on clinical knowledge
Provide welcome information for all incoming patients and support persons including but not limited to: facility offerings, information supporting transition through levels of care, and contact information for clinical staff
Communicate with patients and support persons details of financial responsibilities for cost of treatment and any potential third party costs associated with treatment
Communicate with patients and support persons regarding AAC’s Brand Promise
Monitor census daily and communicate as necessary with admissions center staff and staff on site regarding admission bed availability
Provide tours of Treatment Center to potential patients, professionals, orientees, referral sources, and family members
Develops and maintains family rapport for patients, family, and staff
Partner with multiple departments to ensure overall achievement in the mission of AAC including but not limited to: Billing, Insurance, Outside Business Development, and Facility staff
Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures
Conduct follow-up communication with all discharging patients within 48 hours to ensure access to recommended aftercare, offer information on submitting online reviews, and engage recently discharged patients in the AAC Alumni Program
Facilitate weekly Alumni introduction groups with admitted patients
Act as the facility administrator for the Treatment Center AAC Alumni Program app.
Attend conferences and professional events as representative of the Treatment Center
Maintain Quality Assurance data on Patient Outcomes Tracking
Act as liaison to corporate marketing team by providing updates on facility offerings, CEU events, website changes, print material, and quarterly newsletters