Admissions Coordinator

Dove Recovery•Cleveland, OH

11d•$55,000

About The Position

We are seeking a dedicated Admissions Coordinator to join our team. The Admissions Coordinator plays a crucial role in the intake process, facilitating the admission of clients into our substance use disorder treatment programs. Responsibilities include conducting assessments, verifying insurance coverage, coordinating admissions paperwork, and providing support to clients and their families throughout the intake process. The ideal candidate will have strong communication skills, knowledge of substance use disorder treatment principles, and the ability to work effectively in a fast-paced environment. If you are passionate about helping individuals on their journey to recovery, we want to hear from you!

Requirements

High School Diploma required.
Experience in a substance use and/or mental health treatment environment required.
Experience with Medicaid
Demonstrates critical thinking, sound reasoning and judgement.
Effective communication skills and processes.
Fosters a healthy and positive team-approach with staff.
Demonstrated computer proficiency.
Strong interpersonal and communication skills, with the ability to effectively interact with clients, families, staff, and external stakeholders.
Knowledge of substance use disorder treatment principles, modalities, and evidence-based practices.
Familiarity with insurance verification, authorization, and billing processes in a healthcare or behavioral health setting.
Ability to conduct comprehensive assessments and screenings to determine the appropriate level of care for clients.
Proficiency in maintaining accurate and detailed documentation, adhering to confidentiality and HIPAA regulations.
Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities simultaneously.
Strong problem-solving abilities, with a proactive and solution-focused approach to addressing challenges.
Compassionate and empathetic demeanor, with a commitment to providing client-centered care and support.
Ability to work collaboratively as part of a multidisciplinary team, contributing to a positive and supportive work environment.
Knowledge of community resources and referral networks for additional support services for clients and their families.
Ability to lift up to 25 pounds.
Ability to walk up and down stairs during emergency drills or situations.

Nice To Haves

Associate degree or higher, preferred in either social work, counseling, human services, business administration, or closely related field.
Experience working with state licensing requirements and accreditation standards preferred.

Responsibilities

Conduct initial screenings and assessments of potential clients seeking admission to the treatment center.
Manage incoming inquiries via phone, email, or in-person visits, providing information about the treatment programs, admissions process, and available services.
Collaborate with clinical staff to determine the appropriate level of care for each client based on their needs and clinical assessment.
Coordinate admissions logistics, including verifying insurance coverage, obtaining necessary documentation, and completing admission paperwork.
Conduct pre-admission interviews to gather relevant medical history, substance use information, and treatment goals from clients.
Assist clients and their families in understanding the treatment process, expectations, and available resources.
Maintain accurate and confidential records of all admissions-related activities, including documentation of assessments, communications, and admissions paperwork.
Liaise with insurance companies, managed care organizations, and other referral sources to facilitate authorization and payment for services.
Provide ongoing support to clients and their families throughout the admissions process, addressing any concerns or questions they may have.
Collaborate with the treatment team to ensure a smooth transition for clients entering the program and facilitate communication between clients, clinical staff, and other stakeholders.
Stay informed about current regulations, guidelines, and best practices related to admissions and insurance billing in the substance use disorder treatment field.
Participate in staff meetings, trainings, and professional development activities as required.
Perform other duties as assigned by the supervisor or management team.
Partner with our patient care coordinator team
Performs other duties as assigned.